Hotel Rosella Affiliated by Intelier

Our first stay at this hotel and we would definitely stay here again. In many ways we were very impressed. In general - room was quiet, clean & good facilities. Close to beaches, Cala Millor and Sa Coma (5-10 minutes walk). Food perfect, enjoyed every meal. Staff here are the best. Samuel is top, getting guests involved with events and activities. And of course Bryan too. Didn’t have one problem whilst there. My father is a double amputee and they accommodated to all his needs.

I think this place has recently re-opened and been taken over. It’s a nice enough hotel, but unsure of how it considers itself a 4 star. The pool area is lovely - very clean, big pool, plenty of space and sun beds. The sun beds themselves aren’t very comfortable - but something you can get over. Few things the hotel needs to work on: - breakfast buffet - only runs from 8-10. Problematic for families with kids that are early risers, equally, if you arrive at 9:30, you feel rushed to take what you want before it gets cleared away. - no airport shuttle options - on the *********** website, it said there was a shuttle - there isn’t. There are plenty of shuttle services available on the island (transunion) - but they don’t seem to have signed up here yet. There is a public bus around 10 min walk away, but how long the journey takes changes. Taxi to airport expensive @ approx €100. - not a great deal surrounding the hotel itself - my mother has reduced mobility so we found ourselves having to get taxis to neighbouring Sa Coma / Cala Millor. (Although only around 5 euros per journey) - say they have an a la carte menu - advertise it, but they don’t. So Unable to eat at the hotel if you want to spend the day there. - we had to move rooms due to the air conditioning not working (it obviously hadn’t been checked before arrival) Rooms are spacious, beds are comfortable, bathroom is decent. I think give it a few months and this place will be fine, but a few basics that need sorting first.

We stayed at this hotel for one week in a Junior Suite as a celebration for our fortieth anniversary after looking at many reviews on this site as well as the photos on love holidays web site our agent. we arrived late at night in the dark, some food was supplied as we had missed our evening meal, this consisted of 1 x dry cheese sandwich, 1 x yoghurt, 1 x chocolate moose, 1 x apple (great!) And this was just the start! In the day light we could see the entire place while clean, is totally dated and was like travelling back to the 70s & 80s. There was not even a sign up with the name of the Hotel, anywhere on the building The pool grouting had large black areas in it, so would not use it! and there was only 1 pool not 2 as mentioned in the write up, the roof top terrace had no sunbeds, parasols etc as per pictures. The bar area looked like it had been gutted as there was just a few chairs around the bar and the rest of the room was completely empty. There was no lounge area to relax in. There is only one restaurant (underground), so you can not opt for an alternative to the buffet style. This was of a reasonable quality however like many other reviews on this site we found there was no proper labelling etc so we used our creativity to produce a 3 course meal as the labelling that there was, was in Spanish and German and the entire place seems geared towards German guests, with regards to information, there was no information pack etc in the room, or anywhere else. No complementary tea & coffee, no cups, spoon etc but there was a kettle and a small fridge. The bedroom and bathroom windows both opened on to the corridor so you can imagine!!! which had badly stained carpets, on the 2nd day our shower became blocked and was reported that morning, it took 2 days for it to be looked at after a reminder to reception, however it was still very poor and would fill the shower tray every time we had a shower. All of these issues spoilt our celebration So to summarise: Do not expect a 4 star Hotel experience as you will be disappointed, this is clearly not and should be a 2 star. Do not stay here if you are used to a 4 star standard, clearly the photos and description require updating on the websites!

Staff was very helpful and friendly, very pleasant outdoor space next to the pool with access to the bar for a good end to the day. Variable breakfast with lots of choice and adapted to different diets. Cleaning carried out every day, do not disturb sign was respected. Several bars and restaurants in the immediate vicinity of the hotel.

We stayed for for two weeks half board during September family of three . We opted for this hotel because it wasn’t geared towards younger children , and due to the positive reviews regarding the pool area , spacious rooms and food. Thankfully most tourists were couples of families with older children. The location is quite it takes 30 minutes to walk into Sa Coma at a slow steady pace, the nearest bar is within 15 minutes of the hotel (Delaynies Bar, )we don’t recommend this bar it’s dated run down, and basically a tourist trap purportedly offering the cheapest drinks in town , a Baileys cost 8 Euro and is smaller than a standard measure , the glasses are dirty the entire place needs refurbishing. We arrived at the hotel just before midnight check in was smooth , we were informed due to missing our meals a cold buffet had been placed in the fridge, when we entered the room we were disappointed to realise there wasn’t anything in the fridge, we were left three small bottles of water , no milk, tea bags or cups resulting in us having to go back to reception to ask for cups, milk teabags to enable us to make a drink. The rooms are spacious but dated, the sofa beds are not suitable for adults or older teenagers, hotel staff refused to accommodate our request for three single beds despite being informed I was due hip replacement surgery and as our son is in his late he is too old to sleep on a cot bed, the hotel wasn’t fully booked so no reason why hotel staff couldn’t accommodate our request. The air-Con in the room is antiquated and temperamental switching on/ off randomly, no mosquito nets on the doors, no full pool view unless you stand up ( we paid for a superior apartment) The pool area is fantastic lots of sun beds plenty for everyone, calm peaceful atmosphere and a great snack bar offering reasonably priced drinks and snacks- A large Coke costs 2.25 Euro, a large beer 3.5 Euro , cocktails are superb freshly made in a shaker , most cocktails cost 5Euro a pina colada costs 6 Euro . The drinks are cheaper than those found in the main resort and far superior in terms of volume and quality, buy a cocktail you won’t be disappointed. The animation team are lovely they kept our teenager entertained with aqua gym, darts, skittles, a special thanks to Gorka and Maria and the other girls. Brian and Miguel at the pool bar were also friendly and helpful making tasty snacks and drinkswith a smile, the guy with the grey hair at the main bar made fantastic cocktails and was always happy and helpful all staff are a credit to the hotel. Breakfast is great the hotel restaurant offers a wide choice of food which is good quality and cooked to a good standard, unfortunately I can’t say the same about food in the evening which is geared towards German guests , food labelling is also problematic again German tourists are prioritised all food was labelled in German making it difficult for us to determine what was on offer , we had a couple of shocks

Very friendly staff, very clean but unfortunately not the best location, especially if you don’t have a car. Swimming pool 10/10 The rooms are nice and clean but the beds aren’t that comfy, breakfast was good but the restaurant opens too late.