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Reviews for San Francisco Hotels

Searching for hotels near USS Hornet - Sea, Air and Space Museum? Compare room rates and reviews to find your ideal stay.
Four Seasons Hotel San Francisco at Embarcadero

Four Seasons Hotel San Francisco at Embarcadero

4.6/5122 Reviews
San Francisco Downtown
Four Seasons at Embarcadero was simply not worthy of a five-stars hotel. I’ve even completed a survey at the end of our stay which not the general manager reached out instead the administrative assistant. After my message revealing it was a generic response from her, she ghosted right after. Do you think that warranted five-stars for ghosting a guest that just stayed at your property? No. Obviously they simply do not care, which was an utter shame. In addition to that, the check-in process was a complete mess (checking in twice on the same day), room wasn’t ready close to 5pm (despite being asked by their team a couple of days when we will be arriving) and customer service simply was not that of five-stars. Sure, the suite was lovely and so were the corner views but despite how well done those points were - without customer service and being organized and on top of your game, it didn’t warrant five stars at all for a Four Seasons property. For such a pretty penny, this felt like highway robbery.
San Francisco Marriott Marquis Union Square

San Francisco Marriott Marquis Union Square

4.6/589 Reviews
South of Market (SOMA)
Very good hotel. Consistent Marriott standards. The supplementary gifts on the executive floor of the hotel add convenience and pleasure to the journey. In particular, the timely and friendly service of Ctrip's customer service is even more commendable.
W San Francisco

W San Francisco

4.3/5135 Reviews
South of Market (SOMA)
I used to be a frequent guest at the W SF back when it was Starwood but had not visited since Marriott took over the W Brand. I did try and stay last year but before arriving I read that the restaurant was closed and I asked the hotel what they were doing as an alternative, but they had absolutely nothing for Platinum Breakfast (other than 1k points per stay which is a HUGE downgrade), so I opted for another hotel. I had high expectations for this stay as I had previously loved this hotel, but as a frequent traveler in Marriott brands and having one of their Highest Elite traveler statuses (and staying at W Brands lately), I knew service levels were still suffering post pandemic. Unfortunately, it started low right from the beginning. I had confirmed a Studio Suite in advance. When I arrived, I was given a corner room that almost seemed smaller than standard rooms (Room 2109). I inquired about upgrades to larger rooms, and I was told no, because it was a busy weekend, and nothing would be available. I checked on the app and saw that every room type was available for the length of my stay and beyond. I was basically DOWNGRADED. Once settling into the room, then I realized the major issues. Smaller rooms should be easier to clean, right? Well, this one not only had carpet stains, but I quickly found out that the ”Marriott Commitment to Clean” was actually a Commitment to Ignore. Not only were their stains on the carpet and dust and dirt in the windowsills, I found a previous guest's room keys sitting on the counter. Obviously, the room was just ”re-set” and not inspected or cleaned at all. I guess the promised sanitizing was out of the question. We then went to get some ice and noticed that the ice bucket was half filled with standing water. It was disgusting! Thats not the worst part, I then found a pair of women's ”play-style” lingerie slightly soiled sitting on the floor by the sofa. I mentioned the cleanliness issues to the Front Desk, but the representative simply stared at me and then asked if there was anything else I needed? I should have been a bit more insistent that they take it down, but I was so shocked I did not. The room setup, although smaller than what I wanted and pre-confirmed, was also not great. There is no storage at all other than the closet. There are no drawers at all or other places to keep clothes or anything else. If you have two suitcases, you are going to have to keep them out as there is no place to put them in the closet. Other than the Front Desk and Room Condition, we had a nice stay, although the Room is really what we paid for. The rest of the staff we interacted with were friendly and helpful. The breakfast staff were great, and the food was amazing! Kudos for them for sure! Actually, the only place I was every recognized or thanked for being a Marriott Elite was from the hostess at Breakfast. The bellhop was also quite nice and helpful when we checked-out and needed to store lugga
Hotel Zelos San Francisco

Hotel Zelos San Francisco

4.3/5100 Reviews
South of Market (SOMA)
The location is good, located in the main business center, surrounded by some of the major shopping malls in the United States such as macy's. The front desk service was not bad, but when we checked in, the front desk forgot to ask for a credit card guarantee. After shopping back the next day, I locked the room directly. The key could not be used. Only when I got back to the front desk, I felt a little uncomfortable. Because the big bag of small bag went upstairs and down, the front desk can completely in the previous phone room or leave a message, these have not been received.
Luma Hotel San Francisco

Luma Hotel San Francisco

4.6/5117 Reviews
South of Market (SOMA)
This is a highly recommended honeymoon destination. First of all, they gave us a free upgrade and gave us a view of only the top floor. Cabana is located on the lower floor of the hotel bar, so there was a bit of noise until 10pm, but other than that, everything was good. Everything was good and I definitely want to visit again.
Hotel Via

Hotel Via

4.4/5102 Reviews
South of Market (SOMA)
Amenities are really lacking - the room lacked basic items, including no free water in the room, no slippers, only one dressing gown (despite being booked for two people). Temperature controls were inconsistent. The lighting was either on or off - no way to turn off just a few. Service was predominately pretty poor - staff were grumpy and aloof from our arrival onwards. But Sammie was fantastic - when we encountered an issue with the heating in our original room she was super accommodating and friendly. Redeeming qualities - the room was really clean, housekeeping were great, the view from the roof was great, and the location was walking distance from so many places (MOMA, Union Square, Oracle Stadium, Chase Stadium, Pier 33 for Alcatraz, ferry building etc) as well as good food options.

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More about San Francisco

San Francisco: A Fusion of Culture and Innovation

Perched on the tip of a peninsula in the U.S. state of California, San Francisco is a vibrant city celebrated for its iconic landmarks, diverse neighborhoods, and innovative spirit. Did you know that San Francisco is the birthplace of the United Nations and the Fortune Cookie? The city's multi-faceted history and vibrant ambiance make it a must-visit destination.

Journey to San Francisco

San Francisco International Airport serves as the main gateway for international visitors. Various transportation modes, including taxis, shuttles, and the BART (Bay Area Rapid Transit), connect the airport to the city. Visa requirements depend on your nationality, so it's crucial to check ahead.

The official currency is the U.S. Dollar, and credit cards are widely accepted. English is the main language, but San Francisco's diversity means you'll hear a myriad of languages. An interesting tradition in the city is the "Sunday's Streets" events where neighborhoods transform into car-free spaces for community activities.

Iconic Attractions in San Francisco

The Golden Gate Bridge, Alcatraz Island, and Fisherman's Wharf are quintessential San Francisco sights. Explore the culturally-rich Chinatown, or wander around the colorful Victorian homes in Haight-Ashbury. Art enthusiasts should visit the Museum of Modern Art, while nature lovers can relax in Golden Gate Park.

San Francisco's Climate and the Ideal Time to Visit

San Francisco experiences a Mediterranean climate with cool, damp winters and dry summers. The city is known for its microclimates, so temperatures can vary across neighborhoods. Typical summer temperatures range between 57°F (14°C) and 70°F (21°C). The best time to visit is from September to November. Carry layers, as San Francisco's famous fog can cause sudden temperature drops.

San Francisco Accommodation: Find Your Perfect Stay

For proximity to attractions, Hotel Zephyr at Fisherman’s Wharf is an excellent choice. If culinary exploration is a priority, Hotel Nikko in the Tenderloin district is surrounded by diverse dining options.

The HI San Francisco Downtown Hostel is a budget-friendly choice, while business travelers may opt for the Four Seasons Hotel in the Financial District for comfort and convenience. The trendy Proper Hotel offers Instagrammable interiors, and for an airport-adjacent stay, Grand Hyatt at SFO is recommended.

Why book with Trip.com

Booking with Trip.com means enjoying a streamlined travel planning experience. With a vast selection of flights, hotels, and insightful travel information, crafting your ideal San Francisco vacation becomes effortless. Plus, you accumulate Trip Coins with each booking, redeemable for enticing discounts on future travels. So, whether you're biking across the Golden Gate Bridge or hunting for treasures in the Ferry Building Marketplace, Trip.com is your partner in crafting unforgettable travel memories.

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