Guest User
October 29, 2023
This is an amazing place for service and food. I talk often about Customer Service v Experience Customer Service is reactionary. It is what you need to spend money on because your customers have a problem or they are unhappy. And it’s the customers who aren’t happy who will utilise most of that resource through complaints etc. Customer experience is proactive. It’s about understanding what their journey and experience of interacting with you is like. The closer you get to creating an optimal customer experience, the less you’ll need to spend on traditional customer service. I saw Customer experience very much in evidence during our dining visit. The table next to us had small children and is as apt to happen, the kids spilt their drinks on the table. One of the staff, saw this out of the corner of her eye. She served the other table she was at, then went out to the kitchen and got some cloths to wipe away the spilled drink. This without being prompted or asked for. AMAZING And to cap it off the garlic bread is to die for. It is beautiful. We also had a great steak and a great fish meal. All served by amazing staff who left us feeling as though we'd landed on another planet. it is not often we see this sort of service in England, so it really stood out. Whatever you are doing guys, bottle it, and sell it to other business owners so they too can have service standards you exhibit.