Comfort Inn & Suites Ruston-East

We reserved 4 king bed rooms and a two queen room. When we arrived they didn’t have a two queen room reservation. They said they would put a roll away bed in one of the rooms and it didn’t happen. Just disappointed that the reservation from ******* didn’t get relayed to the hotel for us to get the proper room.

The staff was amazing but the bathroom did not have a shower curtain. They also had roaches in the bathroom and the room had a smell. I do not recommend this hotel for cleanliness

Dear Comfort Inn & Suites Ruston Team, Thank you for reaching out and for giving me the opportunity to share feedback about my recent stay. I appreciate your commitment to continually improving guest experiences. Unfortunately, my stay was not as seamless as I had hoped. One significant challenge was the lack of accessibility for a wheelchair, coupled with no convenient access to the restroom. This posed a significant inconvenience for us during our stay. Additionally, the room we stayed in had an excessive amount of furniture, making it feel cramped and limiting mobility, especially with a wheelchair. This impacted the overall comfort and functionality of the room. I understand that unforeseen circumstances can occur, but I believe addressing these issues will significantly enhance the overall guest experience. I hope this feedback is helpful in identifying areas that may need attention and improvement. Thank you for your understanding, and I look forward to seeing positive changes in the future. Best regards, Jonathan

Very comfortable bed (most important). Plenty of available outlets, fridge with freezer section (good for cold packs), very clean, good size room. The only negative, for me, was the air conditioning: there’s no way to regulate by temperature, and the unit was pretty loud when turned on. Otherwise, everything was very good. I’ll definitely stay here again when I’m in town.

Bed comfortable, staff nice. Miss road first time and had to go over 5 miles down interstate to turn around, access could be better. Right on interstate so traffic noice can be heard. Nothing special but would stay again. Met our needs for a one night stay.

Very comfortable and clean, great staff, the only complaint was the AC/heat unit didn’t have a thermostat control so we had to get up and turn it on and off all during the night as it would get too hot, the fan never would stop running. Other than that it was great.

The room we reserved (1Room w/ two Queen size Beds) was not what we received in the beginning! However, the management made it up to us by providing us two separate rooms with King Size Beds! Thank You Management!

When I checked in, the front desk stated that the TV service was not working right now but provider was coming to fix the issue. The provider never came and I was without TV and internet service the entire 3 day stay. I Attempted to call the front desk several times from my cell phone since the room phone did not work but they did not answer. When I went to the front desk they said the phones don't work. Upon check out, I requested a discount but was told I was told up front about the service not working. Yes I was but I was also led to believe the issue would be resolved that day, not the entire stay.

Pros.. nice bed,spacious rooms and quiet. I was very disappointed with the hotel, bc their tvs were down. We weren't able to watch TV at all. So instead of watching 4 walls or my phone. I had to go out which is not what i wanted to do. It seems obliterated the TV in the lobby worked. And it was always someone scrambling to get to it. I was upset bc they didn't offer any kind of incentive to rectify the situation. I paid for a room with all the amenities. And all they offered was a "sorry for the inconvenience." And they need to service their elevator.