Hotels near Romulus Historical Museum, Romulus

The hotel I stayed in during a business trip was in line with the usual standards of the Westin Hotel. It was clean and comfortable. It was located right next to the airport, which was very convenient for boarding. It was a good experience, but the price was very high.

The staff at the check in were awesome. They were friendly, accommodating and professional. The hotel appears to be aged, however, some of the rooms have been updated. My room was updated and very nice, however, my business associate's room was not. The hotel offers shuttle service from and to the airport. The driver was professional and helpful. The hotel appears to be within walking distance from the airport, however, it is not - there is a wall blocking walk entrance to the hotel. Shuttle service is best.

NOTE: I have previously incorrectly posted this review referencing Holiday Inn Express Romulus/Detroit Airport, an IHG Hotel. And, I apologize to Holiday Inn Express. Therefore, I am resubmitting this review for the intended establishment: HOLIDAY INN DETROIT METRO. AIRPORT SHUTTLE EXPERIENCE: Several guests including myself arrived the same time via hotel airport shuttle. Shuttle driver was very polite, courteous and respectful. However, upon arrival at hotel, no one (staff) was present at the front desk and/or lobby area. We waited for approximately 10 minutes before a staff appeared from back office. With a very solemn/cold facial demeanor we were individually checked in. No welcoming remarks, etc. It was an overnight stay for me since I was connecting flight to Japan the following day - London/Detroit/Japan intinerary. RESTAURANT - FOOD SERVICE & FRONT DESK EXPERIENCE (Morning of following day) Basic western breakfast (limited selections). Restaurant staff was rather abrupt and rude by advising me that I must pay her a “gratuity” fee since my breakfast was complimentary (As an option, IHG Diamond status guests receives complimentary breakfast). I was rather uncomfortable with this encounter. I immediately brought this issue to the front desk staff about the gratuity issue. Unfortunately, she bluntly told me that it was “NOT HER CONCERN” and that any gratuity issue/concern was with the restaurant and not the hotel’s. From my observation/assessment of her demeanor, tone of voice and body language, she basically conveyed an “I DON’T CARE” indifferent attitude. As an IHG Diamond status customer, I expected a higher quality of customer service experience based on the highly commendable reviews posted in the IHG Review website. Unfortunately, it was an extremely “SUB-STANDARD” experience to me. Personally, I ABSOLUTELY DO NOT RECOMMEND THIS HOTEL even for an overnight stopover. The treatment I have received was so degrading/humiliating compared to the highly commendable excellent customer service experience I have received from other IHG hotel establishments. Overall, I have perceived that the staff I have interacted with were extremely INDIFFERENT and very deficient in providing proper customer service. Further, it was also unfortunate that my candid review (similar to this review) was never posted by IHG after my submittal within a timely manner.

The hotel is a bit old and the facilities inside are relatively old. I saw many families going out on weekends. Sleeping at night is a bit noisy and there are often children running. Overall

We had a brief stay here, overnight before a morning flight. Our family of 4 (including 2 teen boys, 17 and 19) got a suite with 2 queens and a pull out couch. My older son slept on the couch not pulled out and was comfortable. The queen beds were also comfortable. The room was very clean. Shower and toilet areas are separate…feel like closets, but we had no issue with that. Staff we encountered (front desk) were friendly and helpful…shuttle was easily scheduled. Shuttle was a bit late (10 minutes) in the morning but we had allowed for plenty of time to get to the airport so it was not a problem. The driver was very friendly and helpful, and we understood, as everyone is short staffed these days…he was likely pulling double duty. Front desk staff was in communication with him as well, so we knew he was on his way and were not stressed. Breakfast was adequate. Pre-packaged egg cup was surprisingly decent. I had that with some warm oatmeal and was set for the morning. We did not have time to use the pool or exercise room but they were available. We had a very smooth, quiet, brief stay and would stay here again. It served our needs well.

Pros: The airport shuttle bus is very convenient, timely, and the service is good; breakfast is ordered, and you can eat very well for just over ten dollars; the environment is not bad, the lobby is very grand, and there are McDonald's and Big Boy fast food nearby Cons: The heater is too loud, don't turn it on when you sleep Summary: Good value for money👍

The environment and service are good. It was when I called the shuttle at the airport, because the language was not available, the front desk was a bit impatient, and everything else was very good. Location, environment, breakfast are good. 24 hours hot water in the lobby, coffee, drinks, and fruit. Bring breakfast. There is a luggage cart. Check out will ask if you need a free shuttle bus. Overall, the price is high near the airport. There are restaurants such as McDonald's nearby.

Good location, close to the airport, suitable for transit accommodation, convenient parking, complete facilities, as always, Courtyard style, good value for money, worth recommending, North American travel is suitable for family living

In order to return to China, self-quarantine for seven days + do nucleic acid. Very close to the airport, you can also order takeaway to the door. The overall experience is good. It is suitable for small partners who want to return to China to take Delta. I hope everyone can return home smoothly!

The hotel is relatively close to the airport and the car rental company. The signs of other companies on the airport shuttle bus are probably shared by several companies, and there is no breakfast. Print a piece of paper for one dollar