simoserci
January 11, 2024
Starting from the assumption that if I could I would put 0 instead of 1 but whatever. The only positive things are the location which is in the center of Rome, and the kindness of the girl at the reception who, despite not being Italian, therefore having some difficulty in expressing herself, still managed to make herself understood and be clear and helpful with us. Negative notes: if you buy a package on smartbox they tell you that you are in a premium double room, then you will discover that in reality there is no premium double room, and that therefore you will be put in a very normal room which also does not correspond to the photos in the smartbox and even with those on booking, nice stunt 👏; the cleaning of the room was really bad, there was hair on the bed, candy wrappers around that weren't mine, a lot of dust especially under the TV, no smart TV in 2024😂, and the towels had a little smell pleasant, air conditioning clearly with filters dirty from dust, because it did not heat properly but fortunately it managed to heat sufficiently; I've never seen such a poor breakfast service offered, they give you some pasta and then either water or cappuccino or freshly squeezed juice... no comment at all; I conclude by saying that if you book from smartbox you will not be shown the checkout time, nor will it be shown in messages via WhatsApp, but you will be the one who will have to enter the room and look for THE SHEET WITH THE RULES 😂😂😂😂😂😂 . Gianluca Vacchi from wish believes that we are still in the Middle Ages ahaha. In short, don't go there, leaving aside the smartbox, it costs a lot of money, around 80 a night, and at this budget it is much better. I forgot, arrogant and unsympathetic owner ⏰⏰⏰
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