Hotels near Village Shopping Center, Richmond

I recently stayed at the Westin in Richmond VA as the location chosen by the family/ church for my niece's funeral. Although many of the staff member were very empathetic and supportive during our time of bereavement, Matthew was very exceptional in trying to provide the extra personal interaction that exceeded the normal experience. As an Marriott Ambassador member, I have travelled rather extensively and therefore am aware of the standards expected. His kindness and attentiveness to detail and service made this difficult time of bereavement much easier to bear. I appreciate also the accomodating flexibility of the other members of the staff as well. I will return again.

This was by far the BEST Hampton Inn I've ever stayed at. The staff at check in, breakfast and check out were extremely friendly and helpful. The entire building, including our room was very clean which made for a comfortable stay. To the manager at this Hampton Inn, please make sure you share with your staff what a great job they're doing and how valuable they are.

Three people booked a family room for a trip. The room was large enough, but it lacked a large enough table. In addition, the upper bunk bed may not have been designed with central air conditioning in mind. The air outlet is at the head of the bed, which not only blows towards people, but also makes a lot of noise when sleeping at night. Let me talk about the price again. I really admire this agent. He collected 1,500 yuan a night and then went to ******* to order a room for 150 yuan a night. He really has a business mind.

The hotel is in a good location

this hotel has amazing employees I want to first give a HUGE praise ✨Octavia✨ for her amazing customer service she went above and beyond i called and asked if i was okay where i parked because i had parked on the street the night before which was a weekend where u ddont have to pay and you dont have to worry about the time till the weekdays and the night staff told me i was fine till morning but i forgot to ask when i would have to move it so when i called down in the morning to ask when ot if i had to move my car and octavia answered and she immediately helped me and asked me where my car is and what it looked like so she could step out and make sure it wasnt towed or ticketed and to see if im in a spot that i need move out of because i might get towed which i didnt even have to ask her to do any of that she just immediately dropped everything she was doing to help me even after i told her she really doesnt have to do all that i can come check for myself if it is towed or ticketed but she said she was perfectly fine w helping me and could quickly make sure my car did need to be moved in case it didnt need to be. she insisted it was no problem and she was happy to help so she went out and checked and told me my car was not towed or ticketed and told me that i am in a tow zone and gave me detailed instructions of where the parking garage is so i dont get towed. she truly went above and beyond with helping me, She gave me the most memerable and helpful customer service i have had any where in a very long time and definitely the best hotel front desk customer service but also Michael at the front desk as well was quite helpful and gave me a late check out that an employee the night before said the latest was 2pm but michael made sure i was a memember before informing me how late of check out i can get which im guesss the other employee didnt do because he informed me memembers latest checkouts are at 4pm and he went ahead and fixed that and made me 2 new keycards super promptly and even after i said i only needed one and changed my min when i was about to walk away i asked if i could get another if it wasnt too much to ask and he was so nice and said it was no problem at all and made the second key in seconds no pun intended! so i just want to give a big shout out and thank you to both Octavia and Michael at the Delta front desk (on the morning of october 3rd ) for being so kind patient and helpful it brightened my day and their smiles were infectious💗

My coworker and I stayed here for a work meeting earlier this week. Let me start by saying that the staff was wonderful. This review is nothing against them, but clearly whoever is managing this hotel is not actually managing it. This is hands down the worst-run Hilton property I have ever stayed at, and as a Diamond member, you can rest assured I've stayed at many. 1. I had a Fedex package sent to the hotel and arrive 5 days before staying here. This package contained important items for my work meeting that I could not fit in my suitcase. I had confirmation from Fedex that it had been delivered, yet no one could find it. I asked the post office downstairs, and the Hampton Inn next door if the package may have been delivered there by mistake. Nothing. No one could find it. 2. I went back 3 times to the front desk to get new room keys because they did not work. 3. My coworker found ***** hair in her toilet upon arrival. I am attaching that photo to this review. 4. The gym was poorly maintained. The leg press machine was completely out of order without any signage to indicate that. Another patron (who happened to be a mechanic) was able to semi get it to work again. 5. They might as well not serve breakfast at all if it's going to be that abysmal. At least the oatmeal was edible. 6. My coworker lost power in her room twice while she was trying to prepare for our meeting. 7. There was a weird and unsettling whistling noise coming out of the heating vents throughout the night. Again, staff was lovely, and at least the beds were clean/comfortable, but this place is not being funded or looked after properly by Hilton. Do not stay here if you can avoid it.

We had a bad Airbnb experience and needed a reliable, comfortable place to stay for the night. This hotel is at a Golf Course and it is very beautiful!! We got a great price but I chose 1 King instead of 2 Queens on accident. They we're super happy and kindly changed the room at no cost to us. When we got to our room, a sticker was over our door showing that the room had been cleaned and no one had entered. The beds were huge, plush and very clean. I slept like a baby. The room was very clean, too and the A/C was pumping out the cool air. The room was clean, quiet and cool. We enjoyed it very much!

After a long drive, I was greeted with warm hospitality from Mark. He answered all of my questions about the local hospital and made sure I had everything to make my stay comfortable. Would definitely recommend this hotel for cleanliness and super nice people!

It’s very funky, but the service is good. This place is literally for construction workers and truck drivers who are taking a break or something. But it’s a decent price and has whatever you need. Best to upgrade to the suite with the couch. You don’t want to be stuck in that little room.