TownePlace Suites Mansfield Ontario

Generally speaking, this is a fine hotel for its purpose, and I generally like the decor, but in the bathroom, there is one of finest examples of corporate art, meant to encourage and support you. I have no idea what school of corporate design they went to...

I travel frequently and have never had an issue. I checked out and left the TVs unplugged and was charged $250.00 for "damages" and was sent pictures of multiple wires pulled out and electronic box on a table- stating I had done this which is a flat out lie and complete fabrication. The manager, Angela Franklin, and the district manager Corey were passive and unhelpful. You are safer staying elsewhere. When looking there are multiple google reviews sharing similar occurrences! Be ware! You stay at your own risk.

My husband and I checked into the Townplace on August 9th the front desk clerk with the pretty red hair was very kind and professional. Unfortunately Brandi was rude ,disrespectful with a very poor attitude. By day three I had enough my room wasn't getting cleaned staff wasn't friendly and to make matters worse there was a ROACH crawling around in the breakfast area. I complained to the General manager Angela about the situation she went on to say that I can basically leave because I'm on the Military rate and I'm not on official orders with the government. SMH!!! My husband served this Country for 25 years and my understanding from Marriott corporate you don't have to be on official military orders to use the discount. I would sleep in my car before I ever Step foot on this property. Angela you are RUDE disrespectful women and have No Respect for the Men and women who have served this country. Run from this place if you're a retired Veteran!

It would have been a great stay except for the $100 pet fee charged to our room after we left. It took me three days of calling to get a manager on the phone, Cory or Angie. I had the pleasure of dealing with rude Angie. The website stated that $100 pet fee “will be assessed” per visit. When reading that I assumed the fee applied if your pet left a mess. We only stayed at the hotel for 12 hours. If you are going to charge that much to have a pet stay at the hotel then say “room will be CHARGED” not assessed. Assessed implies there will be a judgement made about whether or not to apply the fee.

The hotel was nice, great location, clean room. However, I should have listened to all of the negative reviews on the heating and cooling. The thermometer was set to 66 the entire time I was there. At 10pm the run was very warm. The room temp app on my phone measured temp at 75 degrees. Called front desk. Walked me through turning it off and on. Waited. Unit did not turn on. Called again. Said there was nothing he could do. No maintenance person there. I asked for a different room. There were none. Unit never turned on all night. Room temp was 56 degrees in the morning. Spoke to manager on my way out. He took my number and said he'd call me after he made sure this was not user error. This was 4 days ago. Have not heard a word from the manager. Do not stay at this hotel. Terrible customer service and follow up. Not to mention the room will be extremely hot or extremly cold. Worst experience ever at a hotel.

Unfortunately this hotel is expensive but it really is worth it. E/thing is so stylish & classy. Check in was very friendly & I was granted a top floor room when I asked. I only stayed 1 night but I could easily live here full time. E/t you could possibly need is there (including a dishwasher). Pool is nice size & heated. The fitness center actually had 2 dumbbell racks. B/fast doesn’t start til 6:30a but is free & REALLY good. A great Woman of GOD takes care of the b/fast buffet. Parking for several trucks makes this one of the best hotels I’ve stayed at in a while. Highly recommended. Be blessed!