DO NOT GO HERE Firstly I need to mention that I am one of the ones that take bad reviews with a pinch of salt but on this occasion I regret this!! When we arrived at 1am we were told there was no room for us and we had to stay at a hotel over the road, no apologies and they basically said it happens so get over it, the hotel room we had for the night was tiny with no air con, we’re told to come back for breakfast and room will be ready at 7.30am so that’s what we did. The morning receptionist was a women and oh my god she was so rude, the room wasn’t ready until 11am in the end she slowly walked us to the 2 flights of steps and pointed saying up there, I was with my two young children one disabled, I asked for help with suitcases and she shrugged her shoulders and went back to reception. The room, well considering the photo they use for advertising is a lovely fresh room, this is misadvertising, there is only a handful of refurbished double rooms only. The rooms are the most basic rooms iv ever seen, the shower room is basically a partitioned section of room with a shed like door. The rooms are not clean and even when we were there for 11 nights we had 1 sheet change and 1 towel change. Never cleaned. The rooms are invested with ants and we were all bit all over every night. There is big gaps around doors so mosquitos get in easily. FOOD- we are not fussy eaters and this food is horrendous, the staff regularly eat off the buffet with one night the chef walked off eating the last of the flatbreads with an hour to go until service finished. They did not care when we complained. No children’s food options. The plastic cups are plastic and dirty, desserts consists of jelly and ice cream and watermelon that’s it. DRINKS - only beer and wine is included in all inclusive and nasty cheap fizzy drinks. There is no snack bar, so breakfast 7-10 lunch 12.30-14 dinner 19 - 21.- there is no food inbetween these times apart from a glass jar on the bar with dried biscuits. All staff are very rude and clearly hate working there, a few of the cleaners are lovely and friendly. The pool area is a small pool that we never saw being cleaned once’s, the water is cloudy surrounded by broken tiles and about 10 sunbeds which are nearly all broke. The pool area is never cleaned or tidied up so rubbish is all scattered around, it is swarming in ants also. The beach is beautiful and the best but about this hotel, but impossible to get sunbeds I refused to get up at 5am just to get sunbeds on beach. Entertainment is not too bad, but very basic and not on every night. Drink ate until 10pm only. To top off this holiday on our last day fires spread to this resort and we were with out electrify and drinks and food and water, the female receptionist offered no help or support when we were all trying to flee the hotel for safety, no water or refreshments were offered