Les Lofts St-Vallier - PAR les Lofts Vieux Québec

Apartment was clean, reasonable location. Apartment was under-provisioned. No toilet paper,only two tiny bottles of shampoo for a family of four. Also would be nice to have common items like cooking oil, spices, coffee or tea. Some of the renovation choices are, at best, questionable. At worst a bit of a hazard , such as the flooring in attached picture. Or the pallet beds that are right at shin bruising level

Spacious, clean and bright space. Great location, parking behind the building (we paid extra$). Supermarket and places to eat within 5 minutes walking. The apartment has all the amenities that we need. Self check-in was easy, instructions were given only a few hours before check in time

I didn't get to stay in this hotel. I'm sure it is lovely but I am very upset with their cancellation policy. I was meeting a friend who lives in the UK. She let me know after the 7 day period to cancel that she had badly hurt her back and could not travel. I considered going myself but I decided to stay home. I cancelled with them and they said I could not get any refund even though they likely could book it out again (they had 5 days notice). So I had to lose $555. However the worse thing is and beware. They claimed that they didn't get my cancellation and charged me an additional $300 because they didn't get the cancellation. How is that even legal! I paid for the room, they have no additional work for the room they have payment for, but because they didn't see the cancellation they can charge more? Even if I have a chance to travel there again, I would not ever use this group of hotels. I have been promised my $300 back, but I am disgusted that they are so rigid, that I wasted 30 minutes trying to get them to fix the additional $300 and that they can charge you more again! They have very strict rules about who can stay once you've booked, so I couldn't even ask anyone else if they wanted a three day vacation there.