This was the worst hotel experience I've had in over 20 years. The hotel engaged in false advertising and had extremely poor service. Here's a brief summary: 1. I booked an Executive Twin room, but received the lowest-class City View Twin room. The bathroom, wardrobe, desk, etc., were completely different from the pictures on Ctrip. There was no smart room control either. When I contacted the front desk, they denied downgrading my room and were extremely rude. 2. After Ctrip customer service intervened, they promised to adjust it to my booked Executive room, but I didn't receive a call from the hotel until 11 pm. 3. The next day, the hotel completely denied everything, saying there was no downgrade, just a different room type, and that they had contacted me. I didn't receive any calls from the hotel. In my 20+ years of hotel stays, I've seen room upgrades, but this is the first time I've encountered a downgrade. The front desk was completely uncooperative and extremely impatient. I've heard of **********, and I never thought I'd encounter this myself. I strongly advise everyone not to book the Wyndham Hotel in Qionghai. Terrible service, false advertising, and unjustified room downgrades—it's disgusting.
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