Bavaro Green

Horrible stayed from September 29 to October 28 2024. Luckily we only needed the place for shelter as we purchased a property and were taking delivery of our unit and couldn't wait to furnish our place to get out of Bavaro green Firstly the pictured on the website are totally deceiving. Upon entering our room 324 the decor was atrocious and so dated. The fridge wouldn't hold the cooling and our food purchased was totally waisted see Pic of fruit punch and mold started because the fridge was not working properly we advised the useless receptionist and took her 3 weeks to send someone out. The kitchen cupboards were an embarrassment to even look at and cabinets were old. Pictures are being displayed as this place will use excuses and blame us but the truth is clear and they need to fix this place up. Not fair to anyone who books here expecting the pictures shown and end up with crap to use. If you need your laundry done do not have this place do it. We gave them two separate loads on separate days. The first time we gave them 31 pieces and were charged $12 us. All was OK but the second load approximately 1 week later we gave them 21 pieces which included 3 brand new beach towels purchased from Ole their version of costco and the 21 pieces were delivered to our room and the lady demanded $20 us for the washing. So how does one charge $12 for 31 items and $20 for 21 items. She wouldn't give them to us unless we paid her extorted rate . So I paid her and she leaves right away. Turns out she ruined our 3 brand new beach towels and my wife's brand new black shorts as she bleached the crap out of them. I brought the items to the receptionist to show her and she needed to investigate the bleaching and get back to us. I also mentioned the over charge of the washing. She asked to keep our clothing that was ruined to talk to the laundry service. Little did we know sge kept our peices of clothubg to wash them again to try to get the bleach stains out. We tried for 2 days after this to get our clothes back but we couldn't because either she wasn't there and we couldn't reach her. So she gets back to us the next day and says the woman never used bleach and we bleached our clothes ourselves Sure we carry a bottle of bleach with us when traveling and then we use the Bavaro green to wash our clothes. So full of lies All she had to do was do the right thing and she puts it on us. Totally lies and so wrong. She will say the service is an outside 3rd company but it's not. It's the Bavaro Green employee and not another service that they have no responsibility for the damages. The pool was a joke. I booked it primarily for the pool as we traveled with our 4 year old and knowing our unit delivery wouldn't have access to a pool yet. The pool had a leak and when we got there literally the pool only had two feet of water in it and was useless. It took 7 days to fill as they have a small garden hose filling it daily. The pool leaked the whole time of our stay The room