I want to start out by saying that everyone we met at this hotel was wonderful. Friendly, cheerful & efficient. Unfortunately, the hotel did not meet the standards that their staff set. We were assigned to a ”suite” room, where the bedroom was separated from the rest of the area by a door. Unfortunately, the living area was unusable. It had no HVAC & was very hot. There was a box fan that we were apparently supposed to use to pull cool air from the bedroom into the living area, but you can guess how well that worked. There was also a large wall unit that would bring in air from the bedroom, but it was incredibly noisy, so we couldn't use that if we intended to be in the room. In addition, it was very dark. There were a couple of lamps, but they had those old yellow cfl bulbs, so didn't do much to light the room at all. The bedroom itself was fine, although the bed was very soft (maybe just very old?). The room was poorly cared-for. Even in the dim light, we could see the chipped furniture. There was a used pod in the Keurig, hair in the bathroom, and a dirty shower. The shared shampoo & such in the shower were up so high that they were difficult to reach (I'm 5'6”) & the hot water temp was set to scalding. That's easy to adjust, of course, but could be a problem if children or people with neuropathy were trying to use it. The toilet ran off & on all night. In contrast, the indoor pool & fitness center were both fairly big/attractive. The fitness center had the usual cardio stuff & the ubiquitous hand weights, but no rowing machine & only a physical therapy-type bike, no spin-type bike. You'll want to avoid the food at the coffee area (we didn't try the restaurant, so can't speak to that). The pleasant woman working back there did all she could, but there's not a lot of joy to be had in stale items, even when they've been microwaved. In summary, I'd avoid this place until it lists that it's had a major renovation. There are lots of hotels downtown Pueblo & I'm guessing that at least some of them are better cared-for.
Very Good
99 Reviews