Hotels near Planetario Puebla, Puebla

Generally good. Including that they have a lactose-free milk option at the buffet. The person who was outside only told me where the reception was - which was closed - but with both hands occupied by the suitcases, it is difficult to open it (since it has a knob) and they do not help you open it despite seeing that you have your hands busy, I considered it a minus point to the hospitality. It would be nice if there was a plaque explaining what the hotel was previously. What is that chimney and what was it used for, etc., as well as they have signs of what the fauna is called. Thank you.

Although the hotel is a little far from the city center, about ten minutes' walk, the hotel environment is very comfortable, the room is large, the roof has a viewing pool, you can overlook the volcano and the church, the hotel is a magnificent hotel, the front desk Mr ALfredo service is warm, take the initiative to help me solve the itinerary problem, Saved a lot of time and travel smoothly

Wonderful hotel! Beautiful architecture. It’s a hotel dedicated to wellness, and they do a great job. My husband stayed there couple months ago and had a wonderful yoga session with Karen Lozano, the session was so great that he decided to bring his group of friends to have the same experience. Unfortunately they didn’t have the number of rooms to accommodate us all; but we were still able to organize a class with Karen (sound healing) and it was amazing!!! The rooms are beautiful, super comfortable, and they offer free aromatherapy. The restaurant has a wonderful variety of healthy choices. My only recommendation is that they should let the guest know about their free classes at check in, I found out too late that I had that option.

Everything was perfect, but I was always asking them to put extra bottles of water in the room (( they didn’t)) and once I called reception to ask for water he say (( we are running out of drinking water, you have to buy in the shop near 24/7)) what is wrong with you guys??? No water??? Are you serious??

Firstly, we were surprised to see, by hotel signage, that it was a Marriott property or we would have communicated with Marriott directly as we are members. Upon arrival I was pressured by front desk staff to submit a deposit ”just in case we made charges”, we knew we would not have any charges yet after the pressure I complied (I did speak to the Manager who cancelled the charge on our last day). We had a double queen bed room, the beds were comfortable, the A/C was the noisiest I've ever heard, louder than the TV unless the volume was raised a lot, it was also difficult to set the desired temperature and if you turned it off (it was always cold! no matter how much we fiddled with it) the room was super stuffy since there are no windows that open. The bathroom was ok yet had no ventilation and the extractor was not working plus the towels were some of the roughest I've ever experienced. Some of the lights in the room were not operating. All the above we did not complain above, they are just what was in the room during our stay. The one thing we did complain about was the TV system in place, we travel a lot and bring our media equipment for nights spent in, like Fire TB, etc. We also have several online media services which we maintain and use all over the world, like VPN, HBO, Amazon Prime, Netlix, YouTube, etc. While the TV in room can allow you to view Netlix and YouTube, you will not be able to access any other service nor use any of your own media devices. I know several families that bring along video consoles for their children to keep them entertained for example, but the system in this hotel is blocked to any devices from your cell phone or any external device and while we don't have children, having to watch Mexican on air programs (and we are 100% fluent) is not my idea of entertainment. HBO shown on their system does not correspond to any of the descriptions shown on the guide. When I brought this issue up to Management they just said ”Oh, yes we do block all content”. It's a small detail but when most people own more than a few devices, it's very close minded of them. At least they don't charge additionally for Internet which Marriott is known to do.... The restaurant on the main floor was another disappointment as the food was completely without flavor and /or salt, for a Puebla offering is not good at all. We paid for the breakfast buffet at $250 per person. They had someone on the grill making eggs (worst Huevos Rancheros ever!), quesadillas, chalupas, etc. The ”guisados” a beef and potatoes one and a chicken one are best skipped. The beans just ok, the coffee was dark water and while they have an espresso machine it was not in operation. So had juice and some mini pastries which were good. We were never tempted to order room service as offerings in town are much better and many are cheaper as well. The staff were very friendly and we enjoyed speaking to them, we also enjoyed our view of the Popocatepetl volcano which is always l

Perfect for the price. Like an Ibis actually. Small rooms like in Tokyo and very clean. Nice view to Angelopolis Mall. Breakfast included. Only issue is the noise . Not soundproof at all. Shower had a good pressure. Hot water good. Air conditioning directly into your direction. Big issue: only CNN (eeewww) but you aren’t here to watch tb anyway.Glad it was empty this weekend as you can’t sleep when you get other guests next to your room. It’s obviously not the Hilton but fulfills its purpose. Walmart Express next door.

The problem was that I left at dawn and wanted to check out and there was no one at the reception, security or parking

Very good impression of this hotel, cost-effective, better and cheaper than Mexico City Airport. Well, the airport is for connecting flights. There is a bus from Mexico City Airport to Puebla. It takes ten minutes to get off the bus and take a taxi to the hotel. The traffic is very convenient. The breakfast is local, but the scrambled eggs and broccoli are very suitable for the Chinese stomach. Hahaha The fruit is very fresh. The room we booked does not include breakfast. We paid for the card in the morning. The waiters are very good, but not much English, but the basic communication is still no problem

I stay at this hotel a couple of times and year and I do love their room, the location and the service but the food is horrible. When I first starting staying there the food was pretty good. As time has passed, the food has degraded. On my latest trip I ordered a Caesar salad and it was literally 4 pieces of lettuce, some parmesan cheese (not fresh) and glob of dressing. We had the chicken mole which wasn't bad and then ordered a side of fries which were not even cooked. We complained and they did credit the meal but it is such a shame that a great hotel can't seem to get the food right. We have had some friends stay there and they had the same food issues. It is still a good place to stay but eat elsewhere if you can.

Nice hotel from the outside, paper-thin walls, no soundproofing whatsoever. Enjoy your neighbors’ tv programs while you try to sleep. Bummer: no fridge is working, And seeing the last year in reviews it’s been going on for a while. Saving electricity or just bad fridges? Or let’s blame your penny pinching attitude on Covid or global warming?… Not a good impression for one of Puebla’s more expensive places. Apparently they got the refrigerators for decoration. Upgrades for HH Diamond? Sometimes but not really, depends how moody we are,doesn’t it ? Absolutely and totally inflexible ,greed is everywhere in this place and certainly not a good example of a hilton. Starting with the listless and Tip-greedy bellboys ,that can’t even say hello, ending with utterly cheap and bad construction inside. Can you imagine to be woken up by a neighbor opening the curtains in an adjacent room? Well, here you get it all. Then even better: Lying into your face about Upgrades not available,then on their website…wooosh all empty, just pay for it. Greed is good? Not always. Bad,bad impression. Best thing is the terrible location in the middle of nowhere next to an 8 lane expressway. The next shopping center is 2 km away. You need to have a car or risk your life by crossing the highway and catching a public bus to get to the center which is like 1 hour away. They have a Starbucks on site which doesn’t even accept the Mexican App and has made-up prices as I haven’t ever seen before. In a regular Mexican Starbucks a coffee costs you around 1.70$ here be prepared paying 5$…lol I won’t ever return to this one. Somehow I am not very tolerant when people lie at me ore consciously try to rip off. Loving the 5 star reviews, either coming from Hilton employees or people that never stayed in real hotels…or living in a shed.(sorry,shed-dwellers) Forget about this place. Something positive : cleaning staff is doing a hard and thorough job, all of the restaurant crew was exceptionally professional and friendly. The problem is reception and their made-up rules as well as their greedy behavior as mentioned before. The Restaurant staff saved you from 1 Star…not that you would care, I know …