Guest User
September 13, 2023
We arrived late on a Saturday evening around 10:30pm. By the time the driver found the beach hotel (it's an annex right at the back of the hotel), it was nearer 11 by the time we checked in. We were given a map and a vague overview of the hotel. We were hungry and (as we were all inclusive) fancied a drink before bed. AI is only available until 11pm, so if we wanted anything, a gin and tonic was €12 each. The bar in the annex closed shortly after, so we had to traipse up the hill to the central bar. Food was a tub of crisps donated to us by our dear friends. It wasn’t clear what we actually got with our AI and the food and drink differed between bars and restaurants. Unclear what drinks we could have where and No consistency. We were a group of four and on the following evening (24 hours later), when we arrived in the restaurant, we were told that we should have been allocated a table, but weren't. There was no table so we had to sit four on a table for two. That was rectified the following day, but on our last day, at lunchtime, the table we had been allocated was removed and split for someone else. We ended up being in the corner out-of-the-way. The restaurant is understaffed and run by adolescents who are poorly managed, trying to do their best. Keeping with the restaurant theme, the food was ok. However there was a very obvious preference for the Italian residents over anyone else. Portion sizes, choosing who gets served, quality of what goes on the plate, all made us feel we were being treated as second class. I must mention Christian: He was mostly on the main course/meat fish section. He definitely gave us second class treatment and had a knack of slopping food onto our plates, either from a great height or long distance. I had a plate of pork fat given to me on one sitting. The tap water was not drinkable. There is no provision of bottled water and therefore the only water available was in a plastic cup (erm, they promote their eco footprint) or in bottles at breakfast or dinner. We were actually told-off for filling our bottles at breakfast. It became a farce, where one would keep watch while the others filled cups with water and decanted into drinking bottles. Furthermore, there was no drinking water available at the beach. There was no iron and no kettle in the rooms (not that we had much drinking water). When we asked for an iron, we were told a flat (ha ha) no. The cost for a kettle was €50 deposit. The soap was interesting. It was a box of tablets and it was a bit like trying to wash with an alka-seltzer and lasted just as long. We had to go out to buy hand soap and shower gel Sun beds: There are five rows on the sea, then several rows further back. The front three are supposedly allocated to the superior rooms. However we were not allowed to use the beds near the sea despite it being late afternoon and there were many spare. On several days, there were many beds free and ironically several occu