Eraora Hotel Village

I arrived late, very stressed, after a very difficult bike ride from Napoli, at 850pm. She instructed me to go get some food imediately ( before the dining room closed at 9pm ) and after a good meal I finally felt human. I appreciated her insight into my needs then and am hugely grateful. Room was fine. In the morning the help from a young chap on reception to help me with a WiFi issue was above and beyond. Please tell him the maps loaded and I am now cycling happily to Sicily . Well done the reception team . A huge thank you

We arrived at check in and could clearly see this was not the hotel that appeared on the booking site. Extremely run down. They asked for full payment for 4 nights upfront, and an additional 70 euros per day for use of the facilities! Sharing my concerns with the nice girl at the front test she asked if I wanted to see our room first. Room 40. Pink walls four beds tightly squeezed, bathroom out of the 1960s, and the smell of mold It was worse than a youth hostel I once stayed in! They offered me another room, which was a little better. I agreed we would take it only because a refund was not possible, but we were genuinely ready to take the 1000 euro hit. Back at reception by this point, having paid only to be told we had to wear wrist bands throughout our stay to acees the facilities, a woman interjected. At first I thought she was coming to our defence, instead she began yelling at me telling me that I had done nothing but complain. I explained in Italian that it is not as appears on the booking site. To which she asked me to prove it. Of course, the internet was also crap, so we went through them on the hotel computer. She then marched me to room 40 again, I guess assuming a miraculous makeover had occurred in the 15 minutes since my last visit. Yelling at me and berating me she said she didn't want us in her hotel and agreed to return our payment. We dodged a bullet.