A group of 4 of us stayed 2 nights while exploring mid Wales by motorbike. Good having off road parking, a good continental style buffet breakfast. The rooms were excellent and the whole place has character as you'd expect from a building with so much history behind it. Most of the staff were very friendly and helpful. However, having been out on our bikes since 9am, we arrived back to the hotel at 5.20pm and checked if the bar was still open (it was publicised as being open until 6pm) to which we were told that it was now closed but it could be opened up and he would serve us as we were hotel guests but we only had 5 minutes. On saying we'd be back down after a shower, we were once again told 'you have 5 minutes'!!! So we went across the road to the Royal Oak pub where we were made to feel very welcome by the landlady and her staff, had an excellent meal there and gave them quite a bit of business between the four of us. Clearly not all members of staff at the hotel where we stayed have yet done the Customer Service module. Overall though a very enjoyable stay and we would return again (but go to the pub across the road to eat and drink in the evenings).