Hotels near Rite Aid in Pontiac

Great hotel

Our family stayed at Residence Inn Pontiac for 13 days in May 2022 while our daughter was attending the Euro-Therapies clinic across the street. This was our fourth stay at the hotel and it was terrific. The staff is, without exception, extremely kind and helpful. The customer service is impeccable. Sondra was especially instrumental in making our stay so fantastic. The facilities are clean and the rooms are very comfortable. The kids had a fantastic time. I cannot thank the staff enough for how our family was treated. I would recommend this hotel to anyone.

As a titanium elite member I have stayed at every type of Marriott property in the United States. This was my best experience of any of them. Thanks to the Marriott team of Randy, Tim, Ocher, Deseri, James, Darius, Ebony and several others that I have encountered. Even the GM took time to stop over and talk even though there were two weddings and another event in the hotel. Smiles Abound Here! This cohesive team's only wish is for you to enjoy your stay to the maximum. Thank you to all and I look forward to returning soon

Very food hotel with clean rooms. Helpful front desk staff. Location is good with good restaurant around.

We chose this hotel over a different less expensive hotel down the street because of the highly reviewed restaurant and the beautiful interior photos on the website. We paid around $400 for this room. When we arrived, we discovered that the hotel was hosting a Classic Cars event. All of the parking spaces at the front entrance and along the sides were taken up by Classic Cars and parade tents filled with partying people. There was a very loud band blocking the hotel entrance as well, and it was raining. This all might have been fun if we were Classic Car enthusiasts, but we are not. We're just regular family people and we were there for a baptism at the church down the road. The hotel bar and restaurant were completely filled with event guests. We discovered we had been booked into an Accessible room, meaning that it was outfitted for wheelchairs, but we are young(ish) and not disabled. Other than that, the room was pretty......until we opened the curtains and were staring at what must have been the entire HVAC system for the hotel. Possibly worst of all, there was a piped-in scent throughout the hotel - even in our room - that reminded me of cheap 1980's men's musk cologne. It was awful. It permeated our clothes, and my hair. All night, cars were revving their engines. However, the front desk staff was very nice. What we experienced was definitely not what was advertised by this hotel.

The air conditioning sound is a bit loud. The environment is very good, the breakfast is good, the cleaning is very clean, the front desk service brother is very kind. Overall it is a recommended hotel.

Despite my experiences, during my stay, I still rated it a 4 because the manager on duty and the front desk staff were helpful and very friendly. Always a smile! Good - Room was clean. TV was a decent size and worked. I got my high floor request. Breakfast was fabulous on Friday morning. I did did not ever have to wait long for the elevator. Maintenance came very quickly when requested. Always provided towels when asked. Customer service from manager on duty ( I apologize that I do not remember her name) and front desk staff was excellent. Bad - None of the pepper shakers in the eating area worked; the Saturday and Sunday breakfast was not good at all - I do not eat pork and despite having the option of Turkey bacon on Friday, they said they do not serve that on Saturday and Sunday. That was a shocker for me that they did not support those with dietary requirements. I included breakfast in my stay so it would have been good to have other options than just scrambled eggs and carbs. Ugly - The water was shut off with no warning or communication for at least two hours which caused us to miss an appointment. Water did not drain in the bathtub so maintenance had to come and fix it and the water came out brown and dirty of course when it came back on. I completely understood that a water leak is out of your control but maybe consider putting a robocall system to rooms or at least send a message through Hilton Honors app. How would you communicate to visitors if there was an emergency? That’s the part that worried me. The room next door was having a party until early hours of the morning with loud music and banging. I am not a complainer or cause any problems and I didn’t want to be a Debbie Downer Downer so I blocked it out and put the tv on. I was tired so I eventually fell asleep. Much of the bad and ugly will most likely not affect everyone on the average stay.

I come to this area every year for a classic car cruise and visit family. This is the closest hotel to my family. I have stayed here in years past and its been average. Nothing special but I don't spend a lot of time there to begin with. This visit the room was overcome with a musty odor. The only way to combat it was to run the A/C very high and keep the bathroom fanning running. After a day in the sun we would come back to this ice box. Without doing that the room smelled and none of the linens would dry. And it was't really that humid out. The Wifi was also very glitchy. These are enough factors that when I return next year I won't be coming back to this Hampton Inn.

The staff is welcoming, the price is acceptable and the price is high. There is a swimming pool and gym on the first floor.

Really rely on the outlet, you can buy and buy at any time. The hotel front desk is very warm, personally ask her to help, bother, praise, recommend staying