Hacienda Paradise Hotel
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen
Hacienda Paradise Hotel
Health Protected
Avenida 10 Nte. entre calles 20 y 22 Centro, Gonzalo Guerrero, Playa del Carmen, Quintana Roo 77710, Mexico
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With a stay at Hotel Hacienda Paradise by BFH, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and Quinta Alegría Shopping Mall. This hotel is 0.4 mi (0.6 km) from Mamitas Beach and 0.4 mi (0.7 km) from Playa del Carmen Main Beach.Show More
We Price Match
3.9/5Good·Cleanliness: 3.9
All 40 Reviews
Amenities
Outdoor Swimming PoolMassage RoomAirport Pick-up ServiceAirport Shuttle ServiceLuggage Storage24-Hour Front DeskWi-Fi in Public AreasFree
All Amenities
Surroundings
Airport: Cancún International Airport
(56.3km)
Landmarks: Quinta Avenida
(260m)
Landmarks: Playa del Carmen
(450m)
Map
Rooms
Guest Reviews
Trending Questions
Policies
Services & Amenities
10
Standard Double or Twin Room
2 Double bed
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Check Availability
22
Standard Room
1 King bed
Non-smoking
Air Conditioning
Minibar
Electric Fan
Towel
Check Availability
10
Superior Double Room
2 Double bed
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Check Availability
9
Superior Room
1 King bed
Non-smoking
Air Conditioning
Private Bathroom
TV
Electric Fan
Check Availability
Guest Reviews(40)
3.9/5
Good
Verified Reviews- Cleanliness3.9
- Amenities3.8
- Location3.9
- Service3.9
Hyunmyung Wiseman
November 28, 2021
Accessibility is good enough to be within walking distance of about 1km from the ADO bus terminal. The facilities are relatively old and the toilet flushing is not clean.
Breakfast is included, but the choice between two slices of bread and a few slices of orange juice or fruit is very poor.
Original TextTranslation provided by Google
CHIRAG
January 3, 2024
This property should be blacklisted. Our family vacation experience was disaster staying at the hotel since we checked in day 1. We were starting from low bar as our first choice hotel fell through turned out to be scam booking through *******. To our dismay there was no hot water available, for entire 5 days of our trip. Cockroaches in bathroom in each of the 3 rooms, all rooms had musty odor, towels provided had stains looked like blood, no phone in room, no microwave. We were stuck and out of luck as everything else was sold out. Location is convenient to Playa beaches and downtown area. how do you run hotel with no hot water ? ******* needs to do better job listing properties on their site, vet out reviews as of writing review property had 8.6 rating which is scam. do not book even as last option.
Shawn
January 1, 2024
I can honestly say this is probably the worst hotel I have ever stayed at. There was no hot water for the first two days of my stay. Even after they "fixed" the issue, the hot water was not hot, it was more lukewarm.
Pros:
- The front desk staff were helpful and pleasant to speak with.
- The free morning breakfast was good. Each day there were changes to the menu.
Cons:
- No hot water for two days and lukewarm afterwards.
- Do not stay in the rooms by the restaurant because they play music early in the morning (around 7:15am) which can be heard in the room.
- The sheets and towels had stains on them.
- No shower gel or shampoo is provided.
- The bed was not comfortable. It was very firm.
All in all, I would not recommend this hotel.
daniel
November 26, 2023
Omg no fridge In Cancun no coffee machine .. The restuarant , ,get this they charge for cream for coffee then turned it into a great big deal .... waitress was lacking people skills !! blocks from the beach stay away
Robin
November 14, 2023
Desk clerks didn’t know how to locate our reservation even with the reservation number. Door to our room stuck on floor with door only half open, had to be bumped with your shoulder to open all the way. They left their cleaning carts and other junk piled next to our room door. The grounds were in a state of disrepair and the pool needed cleaning. The desk clerks failed to mention the continental breakfast or what was included, when I ask for milk for my coffee they told me that was not included, it would be 10 pesos more. Their juice wasn’t juice, but it was included. I’ve stayed in over 20 hotels in Playa and I can say this was my worst experience. We checked out after one night and found much better accommodations for less.
Steven
November 7, 2023
Great place to stay. Perfect location. Amazing staff. Alma is the best. Nice pool, Ok breakfast. I would stay here again
Rafaela
October 26, 2023
Good location. But the pillows in the room were too high and they don’t have other option. Also a lot of issues with the internet connection in the room. Outside the room was fine. So maybe it should be check that.
Elizabeth
October 15, 2023
The hotel was great. the gardens were unkept. The pool was dirty. That is the only thing. Also do not trust the ATM that is the lobby. It stole $60 for me.
Geoffrey
April 27, 2023
Excellent hotel I have stayed there many times. It's very clean, the grounds are well kept and the staff is always friendly and very helpful. The location is 50 yards from 5th avenue but it's never noisy. Excellent bang for the buck.
Property Policies
Check-in and Check-out Times
Check-in: 15:00–23:30
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 4 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeWestern
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Cleanliness
- 3.9/5
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Opened: 2004
- Renovated: 2004
- Number of Rooms: 32
With a stay at Hotel Hacienda Paradise by BFH, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and Quinta Alegría Shopping Mall. This hotel is 0.4 mi (0.6 km) from Mamitas Beach and 0.4 mi (0.7 km) from Playa del Carmen Main Beach.
Relax and unwind with massages and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and bicycles to rent. Additional amenities at this Colonial hotel include complimentary wireless internet access and concierge services.
Grab a bite to eat at Coloretta, a poolside restaurant, or stay in and take advantage of the room service (during limited hours). A complimentary continental breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff.
Make yourself at home in one of the 33 individually decorated guestrooms. Cable television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.
Relax and unwind with massages and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and bicycles to rent. Additional amenities at this Colonial hotel include complimentary wireless internet access and concierge services.
Grab a bite to eat at Coloretta, a poolside restaurant, or stay in and take advantage of the room service (during limited hours). A complimentary continental breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff.
Make yourself at home in one of the 33 individually decorated guestrooms. Cable television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.
Services & Amenities
Most popular business facilities
Outdoor Swimming Pool
Massage Room
Airport Pick-up ServiceAdditional charge
Airport Shuttle ServiceAdditional charge
Luggage Storage
24-Hour Front Desk
Wi-Fi in Public AreasFree
Outdoor Swimming Pool
Show More