Hotels near H Mart Town Center, Plano

It has microwave and refrigerator, so it is so good. But air conditioner is noisy. Breakfast is not good and not bad.

I had maid my reservation for the wrong day so when i showed up to the hotel they could not see i has a reservation or not. But the front desk person michael was able to find my reservation and change it for me so i was able to check in without any problem. I had thought i would be charged for having to change my reservation but michael assured me that i would not be. Im sure most other hotels would have told me im out of luck and to come back when my reservation was for but not here. The hotel was nice and clean and the bed was very comfortable.

When you check in to MOST hotels, you will receive an AUTHORIZATION to the card you use upon check-in for the room rate + taxes + incidental hold (in case of damages, market charges) At THIS LOCATION, they will CHARGE your card the FULL AMOUNT (room rate + taxes + incidentals) at check-in which means they take the FULL AMOUNT and then refund any additional money they took at check-out. While at this property, I experienced a security breach INVOLVING a hotel staff member and decided to cut my stay short and move to a competitor's hotel. Upon check-out, what should have been a simple refund led to ADDITIONAL CHARGES, draining my checking account. The front desk clerk explained she refunded the additional charges, which does reflect on my folio, but the issue is, the money is still not in my account until their financial institution and my financial institution reflect the refund and decide to refund the money WHICH CAN take 5 to 10 business days, leaving me with NO FUNDS! There is NO COMPENSATION OFFERED by the hotel for the hotel DOUBLE CHARGING you. All you receive from the hotel that MADE the mistake is, ”It was a mistake and it is refunded” How would you feel if a BUSINESS or SOMEONE took additional money from you, causing you to have NO FUND AVAILABLE until the 'banks” release the funds which can take DAYS? NO ONE would appreciate the inconvenience but NO ONE wants to offer any form of compensation for THE INCONVENIENCE.

Called the hotel early morning to request the room be on the 1st floor due to my mother having mobility issues, was not honored. No problem, please place the room close to the elevator, still not accommodated. Was placed 1 room away from the end of the hall. I enter the room and am greeted with a mildew smell. RED FLAG as I have sinus issues. The bathroom is where the odor is coming from. Then above the bed is a poorly repaired hole where there was clear water damage (see picture) ALL Home2 Suites provides a curtain devising the bed from the living space. The room I was assigned did not have one and the front desk said I would need to wait for housekeeping to get the curtain. (see picture) The room's smoke sensor had electrical tape on it. Appears a guest wanted to cover the light that flashes indicating the sensor is connected to the power source. Housekeeping apparently doesn't look around the room (see picture) I immediately made a new reservation with a Marriott property that allowed me to check in the early morning, (7 AM) so I could get out of this poorly maintained hotel.

We love staying here it's right in the middle of town there's everything around it very busy area.

Although we've never been here before, unlocking the door to our studio suite was like coming home! As the door opened smoothly, we were greeted by soft music, a lamp on the desk glowing and a cool breeze which was heavenly after coming in from a stressful drive on a 90+-degree day! Everything was clean and shiny with not a speck of dust anywhere! The kitchenette was fully equipped with everything but food including a toaster. The granite countertops were spotless as was every inch of metal trim in the bathroom with not even one fingerprint to be found! The furnishings included a long sofa (hide-a-bed), rolling desk chair and expansive desk surface which was perfect for playing dominoes, a large tv which swiveled between living area and bedroom and a bed that was like sleeping on a cloud. (Room 106) The hotel staff called 10 minutes after we were in our room to make certain everything was to our expectation. I don't know how our 3 day stay could have been made better because every time we came back to the hotel, it felt like we had come home!

There are few varieties of breakfast, but it tastes good. There is a car in the hotel. It is not convenient without a car. There is nothing to eat around. Good health, clean and tidy, service is not bad.

I give this location and it’s staff a 15/10 on our experience during this visit. I was a little apprehensive after booking this location because of some reviews I read… all I can say is I don’t we stayed at the same hotel (shrugging shoulders). We engaged with day staff & evening staff and both were extremely kind, warm, helpful, etc. They were all very excited to listen to my daughter tell her little stories about her birthday weekend. The breakfast area was busy but clean & well stocked. Their pancake machine also was fully functioning unlike several other Holiday Inn Express locations we have been to recently (my daughter looks forward to those pancakes haha). Also our room was on the first floor facing the highway and we had extremely minimal highway noise. I mention this because others complained about the road noise and not being able to sleep. Also our room and bathroom were well stocked with towels, soaps, etc and everything was very clean. We stayed in a “standard king room”. The bed, pillows and linens were perfect and we all got great sleep on the trip which was necessary as we had an action packed weekend. I wish every Holiday Inn Express we visited was exactly like this one! Your attention to detail was very much appreciated.

Stayed at this hotel for three days for a family get together, stayed in a 2 bedroom, 2 bath suite. They set-up was perfect for our party of four (two couples). We enjoyed having a shared living room area for socializing and conversation. All of the furniture was comfortable and clean. Everything in the room was in good was in good working order, very comfortable bed and linens, responsive A/C system. Room was cleaned each day (a rare thing in hotels today). Common areas were well maintained and comfortable. Breakfast was nice and well-stocked each morning. Hallways were well maintained, featuring photos of Texas-born celebrities (had fun trying to identify them all.). Staff was always helpful and polite when called upon for any matters. Location was convenient for all of the things we needed to do, a bit further from Downtown Dallas, which you would need a car to travel to downtown Dallas. Used outdoor pool twice, nice and refreshing, and well-maintained, along with the outdoor seating and recreation areas. I wouldn’t hesitate to stay here again when in the area; I enjoyed staying here.