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Holiday Inn Express & Suites Dallas-North Tollway (N Plano)
4.1/5100 Reviews

Holiday Inn Express & Suites Dallas-North Tollway (N Plano)

Plano|1.3km from Brooks Brothers
I have been in hotels for the last three weeks, and I have been surprised to see complete lack of customer service, quality of products, and how RUDE hospitality and Lodging employees are. For instance I stayed at a beautiful Holiday Inn express yesterday close to Addison. And I was shocked, even angry at how RUDE and disrespectful housekeeping was to me. Two girls in the stairway, called me a gabacha, and vejita. It was close to bullying. Breakfast server, was just hideously rude, and even the front desk clerk( am) shift was grotesquely power hungry.( My key was demagnetized, when I went out to smoke, I asked her to rescan it which she verified tons of information on my hotel folio, which I appreciated, until after I had given all the correct answers, she began to speak to me as her subordinate and tell me I should have had my ID with me... and she wouldn't do that again and even if I answered the questions... It went in and on.. until I finally told her I went out to smoke the key was fine when I went out. iT was her tone and mannerism. SHE WAS ALMOST ABUSING HER POWER OF EMPLOYMENT. Every employee that I encountered except for Brooklyn, and AhMAd, were almost abusive. THE HOTEL GM walked outside while I was smoking and stood with in 6 ft of me and for the entire ten minutes we were out there(alone) she never smiled at me, or even acknowledged my existence.,... I wondered if her employees thought it was ok to treat guests like that because she did. I don't know, it was kinda sad, it is a beautiful property, but the majority of staff were awful. Beds were great, decorations were beautiful, TV , showers everything was great... But staff made racial comments, and were I am embarrassed to say it.. but they were abusive. SORRY. IHG but this stay was a deal breaker.. Really soured me to Holiday Inns... Don't think I will be as loyal to the brand ever again, and I definitely won't go back to this property.

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Reviews for Plano Hotels

Searching for hotels near Brooks Brothers? Compare room rates and reviews to find your ideal stay.
Homewood Suites by Hilton North Dallas - Plano
4.1/586 Reviews
Our experience was very positive at this property. Staff was very friendly and helpful when needed (only for additional towels) The breakfast bar was clean and well supplied, the attendants were there to keep everything replenished when needed. Our room was clean and comfortable. My only complaint (and it's not the hotel's fault) pet owners need to be responsible and pick up waste from their pet. There were multiple piles of poop on the grass right outside the side doors. If you're going to travel with pets CLEAN UP AFTER THEM!!
La Quinta Inn & Suites by Wyndham Dallas Plano West
4.3/5105 Reviews
I reserved a suite for my mom and me to stay in for 1 night as she was having surgery next door at the heart hospital. I was checked in a timely manner and my room looked like the pictures on the website. It was fairly clean except for all the dog hair on the floor and food crumbs left over from previous guests in multiple places on the carpet! It was clear they skipped the vacuming! I slept on the pull out sofa and I checked upon arrival for sheets and blankets. I didn't see a blanket and called to the front desk the man working there was very irritated that I asked for a blanket. he said I could come get one. So with my room being the farthest from lobby, I made my way down there. No blankets!! I was told and no offer to get me one. When I did verify and asked are u sure? He said he'd go tear up a bed for me and bring it to me! That is when i notified him of the pet hair and food. he was not happy that i asked for housekeeping to come and vacuum! So beware he's a little crabby!! I used the fitness room which needs help! Very minimal! The breakfast was served in the mornig but n o details at chek in when it was hours etc! It was okay . typical hotel breakfast nothing to brag about! All in all it fit our needs for a overnight stay!
Dallas/Plano Marriott at Legacy Town Center
4.4/5102 Reviews
This hotel is in a spectacular location. LOVE, LOVE, LOVE!!! I can not wait to return. Fantastic customer service, extremely clean, and perfect location. The rooms are nice and extremely comfortable. The only thing I was not a fan of is the the restroom barn door style. If the door was completely closed to one side then you could still see through the crack of the other side. Also, they charge for Wi-Fi. However, I have nothing negative to say about the hotel. I would recommend it and God willing will return.
Extended Stay America Suites - Dallas - Plano Parkway
2.7/546 Reviews
First of all, we wanted to mention that the staff did everything they could to make our stay better. Unfortunately the owners/management of the hotel didn’t give them enough to work with. While the hotel is basically clean, our room looked pretty beat up and had a lot of problems: (1) lots of dings and dents on doors, cabinets and furniture (see pics); (2) there were bugs and roaches running around; (3) and worst of all, a leak under the kitchen sink that had been going on so long it warped the cabinet under the sink and provided a nasty smell. When we had the hotel maintenance man take a look, he said the drain had never been installed properly so had been leaking obviously for months. We couldn’t believe no one else had noticed this before. We selected this hotel based on a booking site (Agoda) and we put in that we needed a breakfast Buffett. Unfortunately their idea of breakfast is a few muffins wrapped in cellophane along with a few breakfast bars. When we asked, the staff said it was because of “Covid”. That’s interesting because we’ve visited at least 5 other hotels in the last 3 months and they ALL have normal breakfast buffets now - this reeks of a cop out by Extended Stay. As we mentioned the staff did everything they could to overcome the problems and were very courteous. Unfortunately the owner/operator if this property apparently don’t share that same concern. This property needs help !
Residence Inn Dallas Plano/Legacy
4.3/585 Reviews
The checkin was great with “Monice”, however we had to request bedding for the pullout sofa after getting to the room late at night…I assumed there’d be bedding in the closet, but no dice. The reservation was booked under my spouse’s name “D. Miller”, but I was added as a guest checking in first. The next morning, I booked a points only reservation for 5 days, however before leaving the room to be checked into the points only reservation, I felt bugs crawling on my ankles as I sat working at the dinette table! The critter took a bite, and I jumped up to see if it was a bed bug, however it didn’t appear to be one. After inspecting the room and bed, they were everywhere! We called the front desk, and spoke to “Pharon” who’s response couldn’t have been less empathetic to my concerns. We packed up everything, and checked out! While checking out, “Pharon” explained that she’d “opened a case” with Marriott, through she never explained what that was or why she was “opening a case” on our behalf. She confirmed that she was canceling the 2nd reservation I booked with points, however several days later the room was still checked in, and to date my points haven’t been returned to my Titanium account. I went back to the hotel a couple days later to inquire why, and also to ensure that I wasn’t charged for the first night due to the bug infestation. “Truveda “ was polite, however she stated, “We can’t make any adjustments, management has to do that.” Ok, so I asked for a call, left, and never heard from management at the time of this review. I called a few days ago, and the room was still checked into their system as occupied by us ever though we left the hotel on March 18th! I asked again for management to call, and no response. I called back the next day, spoke with “Lina Yeh”, the AGM who assured me that the situation would be taken care of. She explained that the hotel was giving me 5000 points for my “inconvenience”…I explained that was woefully inadequate and asked for a refund of the first night which I thought was polite than most other guests would’ve been given the circumstances. She indicated that wasn’t possible, but upon doing further research, she discovered that my reservation was still screwed up because she thought I was asking for a refund of 5 nights for which I didn’t even stay at the hotel! She promised a follow-up call to address my request for a refund of the night we “slept with bugs”, because she had to “check with management”, but I thought she WAS management…then it became clear to me…this was a franchised property! They’re notorious for bleeding hotels dry and screwing Marriott’s most loyal guests in the process. Anyway…I’ll be following up with Marriott Customer Care to get assistance in getting this resolved.
Four Points by Sheraton Plano
4.4/597 Reviews
There is nothing to eat in a hotel and a separate place. Not very convenient for sanitation and space in the hotel.

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More about Plano

There are many discounted hotels on Trip.com. Book your hotel on Trip.com for an amazing travel experience. In Plano, both areas with attractions and the city center are good places to stay. You can plan a one or two day trip to Plano.

Though there is no civilian airport, it's still easy to take a bus or train to reach Plano.

There are 47 hotels in Plano with excellent service. Plano has high quality and low-priced hotels. You can spend one night at a nice hotel for only 179 SGD. There are 4 four-star hotels in Plano at an average price of 454 SGD per night. There are 18 three-star hotels in Plano at an average price of 209 SGD per night. There are 21 two-star hotels in Plano at an average price of 114 SGD per night. As a popular tourist city, Plano has many renowned chain hotels. Days Inn is the top choice of many travelers in Plano. Those who favor Days Inn can choose a hotel under its name. A popular hotel in Plano, Staybridge Suites Plano is also one of the highest rated. Dallas/Plano Marriott at Legacy Town Center is also one of the most frequently chosen hotels.

If you stay at a hotel in downtown Plano, nearby attractions like Amazing Jake's can be your first stop. If you want to spend a fun vacation with your family, locals recommend visiting Prestonwood Baptist Church. The most famous attractions locally are Calvary Chapel, Main Event Entertainment, Heritage Farmstead Museum. With a developed commercial area, visitors can head to The Feathered Nest, Shinola, 99 Ranch Market for a great shopping experience.

Average seasonal TemperatureNight

• Spring: 55.44°F during the day, 44.92°F at night

• Summer: 77.5°F during the day, 67.86°F at night

• Autumn: 87.06°F during the day, 76.55°F at night

• Winter: 62.15°F during the day, 51.17°F at night

Average seasonal Rainfall

• Spring: 36.259842 cm

• Summer: 52.177162 cm

• Autumn: 28.228348 cm

• Winter: 45.590553 cm

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