Hotels near Pickering GO, Pickering

On checking in was told “Only government issued ID!” Offered my Canadian passport or health card. Was told ‘Only a drivers license will do.’ Receptionist was rude. As if I can produce a drivers license on demand. She looked at me as if it were my fault. Hotel policy! Now she had a’too bad for you lady!’ expression on her face. Another lady came out from the back and suddenly I was ok. Given a second floor room after asking for first floor because of our dog. “Hotel is full!” (9pm parking lot virtually empty). Our dog got stressed over the tiled stairs and refused to go up. From her desk the receptionist could see this. Suddenly a 1st floor room was available. Was told on checkout the generally drivers license is the preferred ID .Also told that somewhere it is written in TINY print as policy. ’Tiny’ his word not mine. Never did find it. If they can notify you in bold print about the $250 precharge, they can in same bold print notify you of the ID issues. Extremely bad service! Also was told that the reason they do not like passport or health card photo ID as their staff should not have that info available to them! (think about that for a minute!). Have traveled all over the world and never had an issue like this before. Won’t be using the Comfort Inn chain ever again! If you have a pet..ok…otherwise go to the Ajax Hilton where we always get the best service available.

The hotel is newly opened, and it is considered a luxurious hotel in the Toronto area. The decoration and sound insulation are very good, and there are 24-hour food stalls, both Chinese and Western food, the key is delicious

GREAT hotel to stay at in Ajax. Very friendly staff. Very high standard of cleanliness. Nice spacious rooms with free WiFiNice pool and hot tub.Free parking. Handy to the 401 but very quiet inside the hotel Enjoy your stay

Multiple issues right from check in and throughout the remainder of our stay. I booked a room with 2 queen beds for 2 adults and 2 children (both under the age of 6). We ended up also having to bring our youngest daughter as well who is almost 3 yrs old, not knowing there was a max occupancy of 4 per room. When I told the front desk i had a 3,4 and 5 yr old with us they immediately said they couldn't allow us to have the 2 adults plus 3 children in 1 room. Given the ages of the children I thought it was ridiculous that a 3 yr old would even count as an additional guest. I was told I must get a 2nd room to accommodate us and they didn't have any adjoining rooms available. I asked to speak with a manager as I was not paying an extra $150 for another room that we wouldn't even use just because I had no choice but to bring our 3 yr old child. I wasn't allowed to speak with the manager all I was told was that it was policy and nobody could change that. This was extremely poor customer service in my opinion. After driving hours to get there and being told this information I was extremely upset. After arguing for a while in front of my children the front desk finally agreed to just allow it but for an additional $50 charge which I had already asked him to do and he said no. I had no choice but to agree at that point as we had nowhere else to stay for the night. We got put room keys and discovered we were in the 1st room next to the front lobby, vending machine, and laundry room. All noisy areas to have 3 young children (1 of which is autistic) sleeping but I accepted it and didn't want to ask for another room. When I got into the room I discovered we had absolutely no towels, cloths etc. So I went to ask someone in the housekeeping area for some towels, I was told my daughter took them all which was not true at all. I told them I checked into the room 5 minutes ago and there were none in there and my 3 and 4 yr old have not taken anything. The man seemed annoyed and gave me 2 towels....again I needed more than that but did not complain. We went about our evening and took the kids swimming only to discover there were no towels in the pool area and since we only had 2 in our room we needed more so I had to go back to housekeeping and ask for 3 towels. They still didn't fill the towels up on the pool deck for other guests. We had a terrible sleep because the walls are paper thin and could hear everything above us and beside us, including the laundry shoot.

Right on the highway so noisy. Room cleaning is only once every 5 days!. Towels are a commodity and WiFi was non-existent in the room. As a plus cell signal was at best weak if any in the room. Shower was so narrow, I had to turn sideways to wash or I kept hitting the walls and shower doors. As a plus, a Hilton property and HH members don’t get preferred WiFi? Should have opted for Hilton Garden Inn next door!

The hotel staff was very friendly the service was super great. Very clean hotel for a great value the beds were super comfortable we will be definitely coming back when we visit next time would recommend this hotel to everyone

We stayed here to avoid staying downtown Toronto and get a little better value for money. I was a quick 10 minute walk to the GoTrain station for a $10 ride (1hr) to Union Station. This is a viable option to avoid driving downtown. There are a number of restaurants in walking and a short drive away too. Check in was fantastic and quick with a nice employees who were fantastic. In fact, we left our car there for the day before checking in that night, and they had no issues. We would certainly say, the employees we interacted with were top notch. We had a nice room on the second floor and it was clean and comfortable. It was obviously recently renovated. We had a great nights sleep. There is a weight room and outdoor pool too, that looked good, but we didn't get a chance to use them. While the breakfast area was tight, it was clean, maintained, and had a good selection of food you normally see at a Holiday Inn Express. This will be an option the next time we are in the area.

Great location and service. Purpose of our trip was to relax and have some good Chinese food. Hotel is right on Highway 7, walking distance to several malls with many restaurants. Short driving to more restaurants and shopping. Best Western is connected to Sheraton and we had to check in at the Sheraton desk. Tiffany was awesome. Her sunshine smile made us feel very welcome. Check-in was quick and she’s attentive to our questions. We’re happy that we asked her about nearby restaurants because those she recommended were all good. Staff at the gym were friendly and helpful too. Our room has 2 queen size beds and pretty roomy. We like the white sheets so we can tell they’re very clean. The only not as good experience is about the parking lot. The Leslie Street exit near Tim Hortons is a dangerous spot for pedestrians. Cars merge from 3 directions to exit + cars pulling into the lot. We had to dodge cars a few times. A couple STOP signs to direct traffic within the lot may help.

The room is not too small, the overall sanitation is not bad, the bed is comfortable, free parking is available, there are not many varieties of breakfast, but the bread is good! It's a pity that no kettle is provided! Not far from the surrounding Chinese restaurants and supermarkets, you can choose! Friendly service at the front desk!

Staff was friendly, room and common areas were very clean, internet was reliable and quick, breakfast was terrific! Only complaint is the bed covers. They were extremely thin - 2 bedsheets and a very thin blanket. Throughout the night they would slip off or get entangled, so I was waking up to fix them. It interrupted my sleep which is the only reason I am writing this in the review. Otherwise, our stay was terrific!