Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham Reviews

Prime area, clean room and public area. love to come back to stay again

Firstly, we are excited for private pool seaview room for our relax trip. We wish to stay more time in resort instead of going out for travel points. However, private pool is terrible the colour of tile is blue but water presence green. Ok fine we think to enjoy the seaview. While during night time Aircon system down at 2.30am. Firstly the night shift staff is responsible, answer our call and coming to our room in time. While after half hour of resetting Aircon is not functioning. The staff was said to us need to TEMPORARILY shift the room, we are annoyed about it but we prepared and wait for the instructions. 4.++am we still not received any call of instruction we call again to the front desk, it is really bad, the staff doesn't inform us whole hotel Aircon system is down after we called him, and told us no need to change room.... After morning the Aircon still no yet fixed and April is really hot weather.. In the morning we went to front desk asking about this issue, and we got a good staff to help us, he told us actually there is another room Aircon system is NOT LINKED WITH OTHER, and we are suffering a night without sleep for nothing... We changed room and be informed the extra pillow and blanket will send to our room in afternoon. After night we back to the room nothing is deliver and we call front desk again, and many times calling, I believed it is not only Aircon system not linked with the building, calling line also not linked, we go downstairs and search for night shift staff assistant, and he PLAYING PHONE until we ask for his permission shall we wait over lobby or room.... This is quite high ranking resort and price is not cheap as other, our trip planning for enjoy the view and facilities is totally spoiled with this terrible experience... Lastly we thank for the morning staff he is still done something good for and to change room and refund.

Great ambience!! View from the pool is stunning!!

Really nice view here! Good place to have fun and great vacation🩷

Very nice hotel & so clean love it Staffs are so nice & helpful ! Staff name game is so helpful Enjoyed out stay

Amazinggggggg view with top notch hospitality, the frontdesk was helpful and friendly. The jacuzzi works perfectly and the room was huge and clean too.. Affordable hotel and only 5 mins away from the patong beach. Parking is not an issues, and you can ride a taxi from the hotel too.. Its near to kalim ray halal food and cafe view phuket.. Thanks zenmaya team !

This hotel is really nice ~ other than the one-way parking lot, which causes you to have to back out the whole way to the entrance. We stayed in the Seaview Suite, and it was great. The room was spacious and had two separate sliding doors to the double balcony. The view was great, and I spent one night chillin in the jacuzzi on the balcony. There is a small refrigerator, water kettle, and a high end coffee maker (but we had to go to the lobby and sign out an adaptor in order to plug in the coffee maker). I thought they might have a microwave and dining area in the room since it was a suite, but no such luck. I found a bunch of ants on the coffee table in the living room, but I am not sure where they came from since the table was clean and had nothing on it ~ other than the TV remote. I called the front desk to ask for a iron and ironing board, but an hour later I had to go ask for it at the front desk, and they eventually brought it to the room. The hotel isn't far from Patong Beach, but the traffic was pretty bad. So, we chilled at the hotel pool and then ate dinner at the hotel as well. Overall, it was a good experience and I recommend staying here.

One of the best hotels ever. They upgraded our room to a full Seaview. Place is quiet and the staff is so friendly. Breakfast was simple but the service was so good, just had to eat more. Room is very clean and housekeeping is so professional. Will definitely recommend. Requested for extra blankets and water, they gladly accommodated. Pineapple fried rice for breakfast is good!

Very good experience for staying this hotel. Staffs are very polite! Can chill whole day in this hotel! Must stay here at least 2nights. I will definitely to stay here again for my next trip.

The best hotel in phuket, highly recommended! The staffs were very competent, attentive, helpful and friendly. Their response time is quick whenever i have any enquiries and requests. The room was gorgeous, clean, aircond was really cold, nothing much to complain about. Even the security guard was helpful. The location was great, not too far from patong.

This would receive a 1 if it wasn’t for the fact that my room with the dipping pool was mostly lovely (the child in the room next door who kept throwing trash into the pool, and the random cleaners who showed up at 7am - without advanced warning - to clean the pool while I was in bed, undressed ruined it) and the views from the hotel are stunning. Were it a regular room I’d have given a 1, despite the scenery. The service is HORRIBLE! First off, they forgot to send a driver to the airport for me so I was stranded for an hour. Upon arrival I was checked in and immediately accosted by someone from their time share arm trying to sell me something. Seriously? Read the room, ******. I was told I was given a "special fruit plate" (8 pieces) as compensation and they would provide the return trip to the airport. The next morning I saw the staff delivering the same plate to every room. So much for “compensation.”! Adding insult to injury, the hotel is in the middle of NOWHERE! Nothing around except a fair Mexican restaurant and a reggae themed ********* depot. In order to get to either, you have to walk on the sharp curve of the main two-land road that has no curb or sidewalks. To get anything other than an overpriced taxi provided by the hotel takes forever. I waited over 30 minutes for a car, and it’s hot, so I asked at the bar for a glass of water. They wanted 70baht. I explained I only wanted a glass, not a bottle… they said they have no glasses. THE BAR HAS NO GLASSES???? The other bar had no water in the pitcher, and refused to get any, laughing. The worst - the front desk - despite handing a glass of coconut water to everyone who registers - claimed they also had no water. I literally watched them hand a glass to someone moments later. The “beach” they promote is non-existent. It’s a pile of rocks and even in low tide you can’t go down because there’s nowhere to stand (see photo). Plus, the steps down have rotten wood and more than one lifted as I stepped on it. Coming up, I took a wrong turn and ended up in some sort of maintenance shop - no door, no sign, nothing … I was just suddenly surrounded by building supplies and paint - wood with exposed nails, etc. SO unsafe. Much of the walkways are made of rotted wood. There are absolutely no accommodations for the handicapped (pathways are rotted wood beams or uneven and slippery stone - there are no handrails anywhere), and as someone with a chronic illness that often leaves me debilitated, this was a big problem. The hotel couldn't have cared less. The overpriced and weak breakfast buffet is the only option. And even though I couldn't eat most of what they served, they told me there was no menu or ala cart, and when I tried to order from in-room dining, the entire menu section is blank. I booked 3 nights and after the first asked to be let out of only my third (I wanted to give at least 24 hour notice). They refused, claiming they had compensated me with food (remember the subpar fruit plate?). Stay away. Stay far away from this dump. Unless you’re on a honeymoon. Then, only if you get the room with pool and just don’t leave.

Thank you Zenmaya Oceanfront Phuket for all your hospitality. All the staff are very nice, friendly and helpful. Thank you khun Nocchio and all the staff that night for my last minute booking for 30 people for dinner. We were so happy with everything. Absolutely beautiful views, awesome selection of breakfast , drinks are great , cocktails even better, reasonable prices. Our room is really big with own swimming pool and spa bath and large balcony. It was a great stay and definitely recommend to everyone. 5 stars 🌟 🌟🌟🌟🌟

Nice hotel with nice room. I booked the suit with pool . The room had bad smell but the stuff came immediately to solve it. Amazing view, very big room, nice jacuzzi and comfortable bed. Would come back for sure.

Its a great stay to relax but nothing much to do, patong is a distance need motor or tuktuk. However the breakfast is ok, dinner at the restaurant but no sunset. However thr reef is like santorini sooo pretty!