Hot spring Hotels in Ottawa

55 minutes to check in A que to get in the bar and could not get in Very few shops Room with a view of the carpark Location very good (yet there are a few hotels in the same area).

The hotel is simply bad on all counts - cleanliness, sleep quality, unexplainable bill charges. But the main thing for me was that the cleaning staff came into our room when there was a “Privacy Please” sign on our door while we were out. I have been traveling for work since 2005, weekly, and the DND sign was always something that ensures your privacy in any hotel, any country I have been to. The funniest thing is that the hotel declared they would not be cleaning the room for the duration of my stay in the pre-arrival email, which made me happy, and then they still came in to clean it, despite the sign. I called the front desk immediately when I saw it, created a big issue, and they told me that the clean-up was requested and SHEDULED by me. I explained it was impossible and how upset I was, and guess what - NOTHING happened to make things better for us, absolutely nothing. The manager did not call to apologize, there was absolutely no reaction to this, pretty big in my opinion, issue. So yes, hotel folks, if you are reading this – I did bring it to the attention of the staff. Compared to that, the rest was not as outrageous, but still quite bad and generally important to the quality of the stay: - Cleanliness: When we arrived, the toilet seat was dirty, there was pubic hair in the shower and the shower gel dispenser was empty. I did not want anyone in my room, so I sanitized all impacted surfaces, decided to use the little soaps for the showers instead of the gel and moved on. Ironically, when they broke in to clean my room, they still did not fill up the shower gel! That made me laugh when I stopped crying. - Beds: As another review here mentioned, beds are terrible. It is like sleeping on a water bed, you can feel every little movement, and between that and the old pillows, you are lucky if you get any sleep at all. - Room charges: Unlike any other hotel, this one did not send the email with the bill on the morning of the departure. Naturally, after what I have been through there, I decided to check the bill before I leave instead of just leaving like we do. I had booked using points, so my bill was supposed to only have parking charges + tax. However, when I got the print out, there was an additional $38 CAD per night charge just called “Room”, which the front desk could not explain. The further the conversation went, the more defensive the front desk representative got, until eventually they angrily removed the charges. Not even an apology or any sign of regret that there was a mistake, but a whole lot of attitude and pushback on the paying customer who happens to also be a platinum elite at this chain. Still remains to be seen what ends up being on the credit card – I am seeing some strange charges in the ‘pending’ status. As I was coming down to get the bill, check it and leave, I was squirming as I was expecting to be asked ‘how was your stay’ as usual, and I would not have known what to say. “I told you how it was la

Overall this hotel is of good value with the cleanliness and proximity to downtown Ottawa. The hotel was opened to business in 2019. I redeemed from my Aeroplan for the 2 nights stay, and I paid $25/night for parking. Room - The room itself is clean with quite spacious bathroom. It is equipped with small fridge and there’s a microwave over the counter which is good. Amenities - it has a swimming pool and it’s clean with the adjacent patio and you can go outside which is good. It served complimentary breakfast with good selection of food. Plenty of seatings within the dinning area. Parking - OK but a bit tight in the parking stall however even it’s quite fully booked we are able to find parking. While we stayed I’ve found it interesting cleaning wasn’t done during the first night. The attendant made a mistake to our room and we ended up knocking the wrong room but it was an honest mistake I believed. What I’ve found it interesting though is right across diagonally across is a homeless shelter so just be prepared across the corner of the stress diagonally there’s a homeless shelter and be prepared for that. It didn’t bother me but you may end up having the room view of that depending on where your room is located. I’m sad to see so many of them and especially during the pandemic still seeing them on the street is a hit heartbreaking for me. This is a relatively new hotel and suitable for family and I’d recommend.

So nice to have a hotel conveniently located to nearby points of interest. It's a busy area, though, so be careful when crossing streets! It's evident the hotel is aging but our accommodations were nice & one could see that updates to decor, shower, etc. were somewhat recent. The shower area was huge (perhaps they got rid of the bathtub & just extended the shower area???) Must use room key card to access the elevator to guest room floors. Appreciate the extra security! The staff was responsive when we asked for additional supplies. The breakfast area was very nice, with great views. But the buffet is quite pricey as are individual menu selections. Better to grab breakfast in one of the many options in the neighborhood. There is also a restaurant on-site, again, very pricey. With so many options nearby, why not experience the city? We found the area to be quite walkable & were able to take in quite a few sites in our brief visit. Our experience at the Westin was positive; we understand the minor inconveniences of escalator repairs, etc. are part of general maintenance and didn't let that influence this review.

We only stayed for 2 nights (Thursday and Friday), and HIGHLY recommend for the rooms. The included breakfast is ridiculous. The breakfast room needs to be double the size to accommodate the number of guests that are trying to either - get their breakfast OR try and find a table to eat their breakfast. The model they have is NOT efficient for how busy this hotel is. Toast your own bread (it takes 3 times through to get it a bit brown) and make your own waffles?? no no no. When there are 20 people lined up, have your staff make a batch of toast and a batch of waffles and put them in warming trays. Just my thoughts. We would stay again, but would skip the breakfast and head to Denny's.

We came here for our first wedding anniversary. Parking was easy to find. Our check-in was fast and the young lady who helped us was very friendly. Our room was not very big but it was nice. The air conditioning worked well which was great on a very hot day, and the TV was able to connect to our Netflix account. We had told the hotel that it was our anniversary and they stopped by with a bag with some treats and happy anniversary balloons, which was very nice! There is even a card that a number of the hotel staff signed. The location was great, we were right by the subway so you could hop on to go to the byword market very easily, or it was about a 10-minute walk. We visited for Blues fest and it was also very easy to get there from this hotel. I would stay here again and would recommend this hotel!

Stayed at the Novotel for a week in early Feb 2023 while attending a conference at the nearby Westin. I booked for a really low rate through hotwire. After a pleasant check in I was excited to come into a very large on the 8th floor with a separate seating area and a very large TV. Room was pretty clean although when packing up before check-in I found some items under the bed that did not belong to me. Location was perfect, right across from the Rideau Centre and the Westin/Conference Centre and within a short walk to the Parliament Buildings, Sparks Street and Byward Market. My only compliant is the walls must be paper thin as I could hear the ding of the elevator and conversations in the hall from my room. I was also there a four hour during a power outage in the evening. I assume the outage was unscheduled but there was a lot of confusion and no one at the front desk when it occurred. The hotel shares a building with a DND office which made it confusing leaving the building by the stairs as the stairway lead to a entrance that read ”DND property alarm will sound”, it took awhile to figure out how to exit by the stairs.

Very good choice for family travel, the price is not high, we booked a room type with breakfast, a big bed room + a sofa bed, the room is clean and tidy, the overall experience is not bad.

Ottawa travel to stay again, very good, convenient transportation, convenient surrounding facilities, large parking lot, large room, quiet and comfortable, good sofa bed, worth recommending!

This hotel is pretty old and it shows, but the room was quite pleasant and spacious and the bed was comfortable. Loved that there was a room air filter machine plus an internal AC unit, though it didn't work terribly well. There was also a white noise machine which was lovely. The bathroom is super-small and the only disappointment during our stay. The staff was very solicitous and professional. Did not enjoy having to pay for parking over and above the cost of the room (that was a surprise), but I guess downtown hotels can command these fees. All in all a very pleasant stay, and I would book again if I could get a deal through Trip.com (rack rate is very pricy).