Castle Hotel, Autograph Collection Reviews

I checked in twice. The first time, I arrived early in the morning for check-in and paid a $100 daily deposit. Since we were staying two nights, it was $200. During check-in, they didn't inform us that our reserved room wasn't ready and arbitrarily changed us to a different room type. This was done by a white man with a buzz cut in a blue shirt, who privately switched us to another room (room #621). We only discovered that room #621 wasn't what we booked after going upstairs and trying to use the room card; the door wouldn't open and someone was already inside. We went back downstairs to the front desk and asked if this was our reserved room #621. He said no... he claimed the room card for #621 was broken. We told him there was someone inside, but he kept denying it. After the morning check-in incident, we immediately reported their behavior to Marriott officials. Castle Hotel only called us in the afternoon to say our room was ready, but they never apologized. When we returned to the hotel for the second check-in, we informed them we had already paid a deposit. The front desk said: 'Our system shows it, we won't charge you again.' However, my bank statement showed another $200 deposit was charged. After all this, we finally got our reserved room, room #713, a King room in the Tower.

Not bad. It's not far from the major theme parks.

Counter and service staff were mostly friendly. Housekeeping need to request and 3rd time request before the room was clean.

Everything is good the location the staff so helpful and friendly

Driving up to the hotel it looked promising, lift up to our floor felt bit old but worked well with the style, rooms were ok but looked like it could do with some freshening up. First thing we noticed was a stain on one of the pillowcases, this made us wonder whether the beds were properly changed or cleaned, we did see a single strand of hair in the bathtub but gave it the benefit of the doubt that could be the cleaner if they did clean it. Sadly on the website it states luxury toiletries- well these were disappointing and did not feel it. We were provided with one set for two people. That is one shampoo, one conditioner, one body lotion, no shower gel, (you get a shower in the room) one face soap, one hand soap. The hot water kettle dispenser was not cleaned as when we went to do an initial clean there was a lot of black stuff coming out, we had no coffee in the room either. We had to go ask reception to give us a new one and that’s when we found out we should have had coffee provided with the kettles. So far very disappointing, We found out during our stay that the hotel doesn’t clean your room on a daily basis and we weren’t aware of this so our bins were over filling, we had to ask for toilet roll, and new towels. When we received the towels in the bedroom whilst we were out they were left on top of the toilet. Not exactly the best or cleanest place to put if especially if we haven’t had the room cleaned for a good few days. If you want your room cleaned I expect you will need to let reception know. I’ve stayed at Marriotts before and I’ve never experienced it where they don’t clean your room and I don’t mind if they don’t do it on a daily basis but they should inform you at reception when you check in. We stayed during Hurricane Milton and we were very disappointed as international tourists not to have received any information from the hotel that it was coming and what to do/ how to stay safe/ whether there was going to be reduced restaurant opening times/ services. This was our first hurricane. We instead received much more information and advice from our Uber drivers such as to stock up on food and water. Our other information was from alerts we received on our phones and also by watching the news otherwise we would have been none the wiser. We are aware that other hotels received a note under their door as a minimum. We were looking to hire a car but this hotel charges 27 dollars to park a day. So we decided to use Uber and actually turned out cheaper for us so bear this in mind. The pros: It’s very central and icon park is about 5 mins away, lots of bars and restaurants along the the drive in either direction. Close to the parks if that’s what you’re here for. Reception staff are very nice and really get straight on to the case when you need something. Two people who stood out for us was firstly Joe, who was standing outside one day as myself and my friend were deciding to visit a mall was so helpful. He even gave us some leaflets to hand it at our destination to get discounts and a free bag. He was really friendly and chatty and a great sense of humour. The second person was Ryan, from housekeeping was also very helpful when my friend was after some items for our room. Very cheerful. I’d only recommend this hotel if you just want somewhere to sleep for a few days. I wouldn’t come back here again not for a holiday as I feel the basic expectations of a hotel service was lacking. Can’t fault any of the staff we dealt with.

I recently stayed at this hotel and the experience was absolutely fantastic! the room was very clean and beautifully decorated, making it feel both comfortable and cozy.

Everyone at the service desk is super nice. The heated pool and hot tub are nice. The balcony is so relaxing.

perfect hotel, I was delighted with everything!!

A great hotel that satisfies both business and vacation. The hotel staff were all friendly. See you next year.

Great hotel. Helpful staff and clean rooms.

The location of the hotel is pretty good. It's about 10 minutes away from a main road in Orlando. There are some restaurants around, which is quite convenient. But the breakfast of this hotel is really not good. There is nothing to choose from. It's very bad! Also, the service of this hotel is also quite poor. They will not clean your room every day. You have to tell the front desk that you must clean the room before they will arrange it! The price is also quite expensive! It's even more expensive during the exhibition. It doesn't seem worth it!

The response was quick and the facilities were clean, so I was able to stay without any inconvenience.

The environment is very good, the room is big

Clean and tidy, very cost-effective and in a good location