Guest User
February 3, 2025
The hotel service staff is not very good. They helped me book a shuttle bus. At first, they said it was ready, but later they told me that it was out of stock and asked me to order a taxi. They did not remind me to go to the ski resort during reception. The steamed buns baked in the afternoon were more in form than in substance. When cleaning the room, I asked to change clothes of the same size, but they were still one large and one small. Then they only gave me one coat. I felt that the service did not communicate. There were a lot of food, but it was average. The form was more important than the content. For a hotel of this level, the mini bar is charged. When checking out, the staff seemed to have poor math skills. They should have refunded 1,000 yen, but they only refunded 900 yen. They couldn't figure out the bill.
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