Ocean View Beach Hotel

There was not internet connection in my room (12). They no longer do breakfast, contrary to what their ads say. I had to ask for my room to be cleaned. The cash security deposit is annoying The is loud music at night

when we arrived at the property i saw the lady that checked us in and she didn't welcome us on arrival and her attitude was way off.as we were heading to check out,the lady at the front desk,her customer service was good she approach us before we even reach at door and ask us if we are checking out.she was even making much of my bady and that make me felt assure..the wifi didnt work at no time while at our stay,there was no iron&iron board as stated,no member of staff check to see if we were ok and not even a microwave or kettle was available to us.i like that the room was well kept and tidy,bathroom was comfortable and the furniture were in good condition.

I like the fact that you have good stuff very communicative and there was one outstanding worker there by the name of Sasha very good

The staff was unprofessional, one girl who seem to be house keeper and front desk was so unpleasant and full of attitude. I felt like I was begging someone to accommodate me. The last girl that checked me out was the most pleasant in comparison to the others. No kettle, microwave nor iron board in room. We were not told that we could request these until I ask the security where can I get some hot water and use a microwave. He said the office was not open and that’s where I have to do it. The office wasn’t not open until after 9 and it was to be open from 8 am .

The service provided by the entire staff from front desk to security was excellent! We arrived kinda late and our reservation was not showing up but instead of turning us away they accommodated us so they could resolve the issue the following day. We had had a loooong and stressful day of travel so the kindness that was expressed to us was much needed. The issue was resolved the following day. The location is so close to the beach but also close to the everything else. The room was a fair size for us. There were not very many sockets for plugging things up but no big deal, we made it work. Even though the entire staff was amazing I want to acknowledge 3 people and I hope I get names correct. Ms Morrison, Ms Lee, and the housekeeper with the red hair (sorry I didn’t get her name) They were amazing and always ready to help! I would definitely stay here again!

The room was not serviced for cleaning. They charged our card twice for early check-in and the correction was not made until the following day because we had to wait on a specific individual to process the refund. Upon check out there was not proper paperwork to indicate that we paid our deposit in USD, so the security guard who was left with the responsibility of checking us out did not have the correct deposit amount nor the correct currency. After a lengthy debate, we received the deposit in JMD and only had the option of changing the JMD to USD at the airport which was expensive and therefore did not give us back our full USD50.00. No one wanted to take responsibility for the incompetence in service.

It’s close to the beach and shopping areas and also to get food ,very noisy and rooms are small .Security was not professional but staff was friendly.Will book again if they corrected all flaws.There was a bar on complex that played loud music all night,property clean and well kept.

Friendly and helpful staff, property clean and conveniently located. It would be great to have a kettle and a microwave in the rooms.

Night front desk staff, security and guy who checked on hot water issue were helpful, attentive, polite and professional. I did not have hot water for my entire stay which was very inconvenient.