3 Star Hotels in Norfolk County

Unfortunately, this was my most disappointing Marriott experience in roughly 20 years being a loyal Marriott customer. This was the most poorly maintained and staffed property I've ever visited. While the room was clean, it needed maintenance. The toilet handle consistently stuck open, the fan in the bathroom had a mind of its own and the windows didn't lock (on a first floor bedroom this matters). To top it all off, hot water is not always working. The front desk staff and their leadership are completely disengaged and disinterested hospitality. When I checked in, they staff took no note of my Marriott rewards status and placed me in the least desirable room in the hotel, 1st floor, closest to the freeway & directly next to the stairs/entrance. This is the room you give to non-rewards customers, not those who have hundreds of nights stayed. When I spoke to the front desk about the maintenance and hot water issues, they blew me off. I shared my concerns in a survey and the manager wrote me an email outlining that she'll talk to leadership about my concerns (isn't she the leadership) but she hopes to see me again in the future. Their is one BRIGHT SPOT. Their breakfast spread (included in the cost of stay) is hosted by an elderly lady who clearly takes pride in her work. The fruits were fresh, the scrambled eggs were light & fluffy, the coffee was fresh (from clean urns) and the entire area was immaculately clean. Additionally, she is incredibly engaging and enjoys chatting with guests. I tipped her after my week in the hotel and hope you will too - she deserves it!

The hotel is only 5 years old and very comfortable. However, the nearest supermarket is also about 10 minutes drive from the nearest supermarket. It is about 18 kilometers from Natick Mall, where there are many shopping and restaurants. It is closer to Babson College and is about a twenty minute drive from Wellesley College. Breakfast is simple but healthy. Free internet, parking, Wi-Fi.

It's about a 15-minute drive from a hotel close to BC. There are many restaurants and supermarkets nearby, and it is more convenient to go to the city. Just happened to encounter the Boston Marathon, the price increase is more obvious. The room is good, the TV can be pulled out, and the space is relatively large.

The car was scratched, malicious

The good: Room was reasonably clean and the beds were satisfactory and the front desk staff were very nice. However overall the room was in poor repair and the sink and closet areas were tiny (see photo) and absolutely unacceptable for a room with even 1 guest let alone the 4 it could legally house. The sink area had no room for toiletries so fixing hair and makeup had to occur at the weird desk area with a hand mirror and horrible lighting as there was no mirror at all in the bedroom area. The sink and closet were a fraction of the size shown in the website pictures. Our luggage had to stay in the room floor because there was no way it fit in the closet. Electrical outlets over the only bedside table (between the double beds) were so loose they wouldn’t hold the plugs in place to our CPAPs so we had to run the cords across the mattress behind the pillows from wall plugs on the opposite side of the bed. The hang up button on the phone is broken and stuck all the way down so when we needed to use the room phone we had to pry it up with a nail file to get dial tone. The shower curtain isn’t wide enough to cover the entire shower and kept sagging in the middle causing water in the floor. The towels were incredibly thin and rough as if they were line dried. And the biggest annoyance of all is we had to have our keys reprogrammed multiple times while we were there because according to three different front desk members the keys become deprogrammed if they are placed by a cell phone or other electronic device. We’ve used lots of electronic keys and never had to be sure to segregate our key cards from anything. If the management saw how many people we ran into over the weekend who were annoyed by being unable to get in the rear door or their rooms they would fix that immediately. We were there for a wedding weekend and supposedly got a better block room rate than normal but family who stayed at a nearby Holiday Inn Express had MUCH better rooms, free breakfast, free parking and their rate was significantly less. I am a long time Marriott traveler but would have moved to a different hotel had we been staying for more than 3 days. I keep reading they are going to renovate but I saw no signs of that on the side of the hotel we stayed on although they did appear to be working on a drainage issue in the back.

Our wedding weekend at Sonesta Select Foxborough was exceptional. The newly remodeled lobby and rooms were modern and elegant. The staff, notably the manager James, was helpful, kind, and accommodating. He played a crucial role in securing room blocks and that every detail—from additional rooms, to ensuring the conference room for our bridal suite, to the bar for our after-party festivities, was handled seamlessly. His willingness to engage in multiple conversations with us were invaluable. The hotel provided an excellent space for our guests, contributing to the overall success of our joyous celebration. Highly recommend for any special event.

All service from check in, to complimentary breakfast, to shuttle service within area to directions to local sites were of the highest quality. Rooms were very clean and beds very comfortable. We would highly recommend this hotel to others. Shuttle service provided to and from Logan Express within the Braintree area. Logan Express takes you to and from airport.

A multitude of sins. We reserved a room here for three nights specifically because it advertised an EV charger but when we arrived, needing to charge my car, we found the charger wrapped in yellow barrier tape. Broken. And the only one. We had to drive to Canton in rush hour traffic to the nearest charger. This was the biggest problem but we also had to take cold showers for two days. No effort was made to give us access to another room or at least take some of the cost off our bill. Then the cleaning staff shared our elevator ride while transporting dirty linens. They don’t have a service elevator. I don’t care about riding with “the help”, that’s absolutely fine. I do not want to travel with dirty laundry. The staff were sullen: evidently unhappy. My husband asked for water from the breakfast buffet staff and she just said “we’re out”, not “I’m sorry we’re out: let me get you some from the front desk.” Powdered scrambled eggs (most Hilton/Hamptons serve real fresh eggs), skimpy offerings of yogurt, fruit, coffee, etc. The last thing I noticed before leaving was the corridor carpeting was FILTHY, like brown all down the center, while the edges showed the actual color the carpet was originally. Carpet cleaners are not expensive and are available to rent, buy, or have a service come in periodically. So. Gross. Otherwise the general appearance of the place was fine. But no one seemed the least bit inclined to fix any of the problems. We have NEVER seen such a bad Hilton property. We virtually only stay with Hilton/Hampton but that will change.

This is my home away from home when traveling in the area. The pros in order of my preference- Pet friendly Super-Duper Friendly staff (where do they find associates that are ALWAYS friendly, helpful, and kind regardless of the day or time???) They always make me feel special. Always!! And I am not even a frequent guest. Rooms are cozy and clean The beds are so plush and comfy!!! Easy to park, even with a UHaul It feels like I am in the country, but have the city conveniences of large grocery stores, coffee shops, and shopping plazas within minutes of a drive Coffee always available, even for early morning folks Washer and dryers available 24 hours Cons- none. Absolutely none!

What a beautiful and clean hotel, we had to drop off our daughter who is attending Boston College as a freshman and everything close to the college was sold out. When we arrived Margaret-Anne & Christian were at the desk they were very friendly, professional and extremely pleasant during the process. Margaret-Anne print out suggestions for beaches in the area which by the way we ended up going to the 2 she suggested. Revere & Scusset Beach it was amazing. Thank you for making this process a very amazing experience. We will be back soon