Featured Hotels near The Gruene Olive Tasting Room, New Braunfels

I received the wrong Hotel information about a bug issue. This hotel was actually good. The service was good and the staff was wonderful. I have notified the correct hotel of the issue they have. I apologize if this has affected your establishment for giving the wrong information. Please accept my apologies and if there is anything else I can do please do not hesitate to contact me. Thanks again for your patience and understanding.

Great location and has a wonderful historical feel when you exit out through the back !!!! Tall trees I would say over a hundred years old and a natural river bank that follows up pretty close to Guadalupe River from the comal River ... definitely would recommend this place for a secluded retreat with great energy!!!! Nestled trees , stocked River with cat fish , bass and also trout near fall season because of the climate ... thankyou guys for accommodating our family during our stay !!! Staff was friendly , courteous and had the appropriate cautions set into place during this difficult time due to the pandemic of covid ...

I WOULD GIVE ZERO STARS but I can’t. We are a military family moving cross country to our new base. We booked this hotel because it’s part of Wyndham and I’ve stayed at others and have had a great experience. My husband checked in and let them know I was in the car with my Dogs as One is my PTSD Dog. The hotel checked him in and refrained from letting him know, their only working elevator is VERY slow and takes 3-5 mins for it to actually reached the floor selected. Even though it has already stopped. For ANYONE, they should be letting them know because it can feel like the elevator it STUCK! But especially someone with PTSD, or another type of MENTAL HEALTH ISSUE! Especially because it’s TEXAS, it’s hot here, and there is NO AIR CONDITIONING in the elevator nor where the stairs are. So there were 5 grown adults on the SMALL elevator with ZERO AIR and I started having a PAIN ATTACK!! The lady on the elevator with us, tried to lighten the mood and help by kinda half laugh and said that “it’s okay this happens ALL THE TIME! Just give it a couple mins!” ARE YOU KIDDING ME?!?? I threw my stuff in my room and went down stairs. I was VISIBLY UPSET and asked for a manager. I was told it a stoned half awake face “there isn’t one.” I told him I had PTSD and what had just happened in the elevator. And asked WHY WE WERE NOT MADE AWARE upon check in. When they were told I had PTSD! Instead of offering an apology, we were met with arguments about them not knowing I had PTSD. That they weren’t told. The guy kept ROLLING HIS DAMN EYES AT ME, like I was annoying and boring him. I was about to have a FULL BLOWN episode. Instead the only way I half got his attention, was asking for his and the lady’s name. He asked me why instead of just giving me the names. I replied “I’ll just deal with this in the morning. I want both your names now.” He YET AGAIN ROLLED HIS EYES AT ME, reluctantly gave me their names. And again, NEVER EVEN OFFERED AN APOLOGY!! There was only one younger kid that was kind and attentive, when he saw me walk in the back door and saw I was struggling with carrying my dogs cage. As my right hand is in a brace. Young boy should get a raise and take the place of the 2 Nincompoops “running” the receptionist desk. They have ZERO personality and have ZERO customers service. Honestly, coming from someone that hates doing this, THEY SHOULD BE FIRED!! And I’m VERY tempted to call CODE ENFORCEMENT IN THE MORNING TO COME CHECH THIS PLACE OUT. Because elevators shouldn’t be running like that.

I am Marriott Titanium Lifetime. I have traveled around the world and stay loyal to Marriott as much as possible when I travel. I stayed here for a last minute and urgent business meeting this August. I was traveling with my wife who requires a service dog. Our service dog is elderly and we are training his replacement. While I did mention the service dog before booking the room, I was charged a $250 cleaning fee without any advanced notice and only saw the charge after the fact on a receipt that goes to my corporate expense account. I tried 4 times to contact the manager through Marriott Customer Service and did not receive a return call or email as promised. Finally, someone at Marriott was able to get an explanation to my dispute of the charge. They agreed I was allowed the service dog but charged me because I had 2. The room was spotless when I left and there was no reason for the excessive charge. I pleaded with the manager to consider a one time waiver of the charge as I did not know they had an issue with 2 service dogs (I am sure I could pursue this legally but not worth my time). The manager refused. It is hard enough to travel needing a service animal but for this hotel to make it that much harder is an insult. Don't stay here if you have any disabilities. They don't care and only look to profit from your needs. This experience has me questioning my loyalty to Marriott. I have the freedom to choose any brand when I travel and I will be exploring options.

I was scared at first to what I might find after reading a few negative reviews but I am so happy I decided to give them a try. This hotel was great. Upon arriving on 12-23-22 the daytime front desk clerk was amazing. She was so welcoming. All staff I encountered while there was great. The rooms were very clean and spacious. The beds were comfortable and we slept well. I would definitely stay here again on my next visit. Keep up the good Job.

The location was great as well as the staff! Very professional and very clean!

I went to the New Braunfels historic district to visit the Grouse Ballroom and stayed here. The hotel is generally good, the environment is average, the water in the room is small, and it is inconvenient to wash.

The bed did not seem comfortable to us, the air was not cold and the shower location was totally uncomfortable.