Hotels with Airport pickup service in Nerang

The manager and staff are very kind and friendly. Everything looks brand new and perfectly clean. The room is amazing and so comfortable and quiet at night. The bed and pillows are wonderful and as comfortable as some 5* hotels I’ve stayed in. Such great value for money and a great place to stay and explore the Gold Coast from - especially the theme parks which are just a few minutes drive away. The food in the restaurant downstairs was super yummy last night and excellent value. The hotel is covid safe and called to check I wasn’t traveling from any hotspots in advance of my stay, which made us feel safe. Just perfect - we are very happy guests!

On the 14.3.23 at 1.25 pm my adult son and I visited the Hinterland Hotel for lunch as it was a busy day for us, we approached the counter and the mature aged blond was serving a patron first and we kindly waited, whilst the woman was pouring the beers she asked what did I want, I asked, ”Is this where we order lunch?” she replied, ”No, use the paddy app on the tables.” I said, ” I have a government phone that does not accept these apps.” She then replied, ”Use his!”. I nicely said ” My son has a vintage Nokia and that wont work.” The woman said abruptly, ”It works on all phones!” ”Can you please give me a paper menu,” I asked, ”NO PAPER MENU'S” was the stern reply... The other patron looked at us in disbelief. We felt discriminated against and we left as though we were won't welcome there. I have lived at Springbrook Mountain since 1977 and will never go back to this establishment ever again. P.S. Do you need an App to play the Poker machines out the back?

Staff were friendly. Room was very clean and comfortable. Convenient for our purposes. Delicious breakfast. This is our second stay here and would happily stay again.

Exceeded my expectations. A fantastic resort that was walking distance to Heritage Stadium, where we went to see an AFL game. We had a King Spa room, it was spectacular. The Japanese restaurant at the resort was brilliant. The buffet breakfast was the best I’ve ever had and the staff at the resort were friendly and welcoming. What a wonderful experience and weekend away!! I could not more highly recommend a stay at this resort. A perfect weekend away!

Checking In was quick, lovely service at the front desk. Arriving in the room & was quite well presented, very comfortable beds. The room was serviced & cleaned daily, new towels & new sheets & ALL DAILY - was a big tick for my partner & I. Only small issue was I have OCD, so when the room was cleaned daily, I had noticed a fair few stray black hairs on the bedding & floors, cleaning myself up with the towels were a few black hairs on myself asking cleaning myself dry with the towels. But other than that, the stay was lovely!

Room was spacious, clean and seems new. Love the carpark which links straight to lobby. They were very nice and gave us a sweet message and treat as my husband and I were on our honeymoon trip. Downside was on the security deposit. They charge it to my card and refunded only after a few days. If it is a hold amount, there should not be any charges. If they charged the amount, the refund should be immediate on the same day. We booked assessable room which was for the handicap. The doors are automated etc. The reception said they were unable to reach me by phone call and they couldn't email me because I booked via third party vendor. It would have been better if they can contact via email which they chose not to. This is something which they could have improved and definitely will improve our stay experience. Other than this, everything else was great! Note: When we drove to Mantra, right in front of the hotel was a cemetery. Just in case anyone superstitious, this info may be helpful.

Excellent hotel! The standard room is not very large, but everything is there. The bed is comfortable, the bed linen is perfectly clean. Nice bathroom. The cleanliness is perfect! The breakfast is good - you definitely won't go hungry :) There is a tram stop nearby. Beach - 5 minutes walk.

We booked a 3 bedroom apartment with ocean views. Apartment was clean and well furnished. The views from the balcony was very nice, could spot a nice sunrise from it. Fridge smelled funky when we checked it but was promptly attended to when we called. There are restaurants and supermarket just below the apartment, very convenient. Will stay here again.

Booked at Tiki appartments for a family holiday and proposal. We booked the one bedroom apartment with a sofa bed as we had 4 of us staying. Apon arrival we expected a fresh and clean room with two beds set up for the 4 of us. Unfortunately it was NOT. We found that the sofa bed was still set up as a couch and no bedding to be found. We also noticed how dirty the room was from hand prints and splatter marks on all the mirrors to mold and dirt on on the floors, walls and bath. Also dead moths lying around on window seals. (Photos attached) After our 2nd night staying, we hadn’t received a room clean. We asked at reception and was told that they only service the rooms if we request it. We requested a clean for the next day but apon arrival the next evening found the room as we had left it. After another attempt of requesting a room sevice the next day we got one. From the 3rd - 6th day of staying 2 of us got quite sick and unfortunately put it down to how unhygienic the rooms were. - Hair dryer was faulty and didn’t work. - Fans only worked on the highest settings. - TV’s didn’t work. ( fixed after someone looked at it.) - Brocken switches everywhere. - Everything was dirty and sticky. -Views gorgeous. - Location perfect. -Pool & Spa perfect. This hotel needs a priority overhaul with maintenance and housekeeping to lift there game. If it wasn’t for the amazing night receptionist Sharna that did everything in her power to make our stay the best possible we would have gone elsewhere. Higher management please fix theses problems, all the reviews are the same over and over again.

I stayed here about 2 weeks in early Jan. I got a bed next to a balcony in a 6 beds room which gave me little extra privacy. The room was cleaned fine throughout my stay. The bed was not large but comfortable with a nice mattress, light and power sockets. There is a bathroom for a toilet and a shower (not separated) for the room. So, I had to share it with 5 others when all beds were filled. Common area at the basement was pretty good for having nice furnitures. The kitchen and dining areas were cozy and spacious. You need $1 or $2 coins for laundry and dryer ($3 each). If you struggle to prepare coins, apparently there is a self-service laundry and cash dispenser nearby (I didn't try it though). Definitely confusing to find the reception for check-in. You need to walk through between The Island and a teppanyaki restaurant on Surfers Paradise Blvd.