Guest User
January 16, 2023
We stayed in this small hotel for two nights during the Epiphany weekend, we were two couples with two children. First of all I want to say that the girl who manages the structure, Rossana, is delightful, kind and always available, but there are many problems regarding the structure. After booking, an email arrived with some codes so when you arrive you use them to open the first external door, as it is a building with an internal courtyard, before entering the building there is a second door and when you arrive upstairs to open the door of the structure there 'is another code. When we arrived there was no one, this usually happens in B&Bs, but in hotels you expect a receptionist upon arrival, human contact is important in my opinion. As soon as we entered, a room, adjacent to the small hall, had the door open and there was a TV dismantled and placed on the bed. Perhaps it was undergoing maintenance, but I think it would have been nicer to close the door of the room. Once we arrived in our room we began to notice the many problems, the worst being the cleanliness. The rooms should be painted because the walls were dirty, the maintenance is very poor in the sink the water didn't flow and then as you can see in the photo, what is absurd, the tap reached the edge of the sink impossible to wash 😱 not to mention the bidet stuck between two walls. The terrible breakfast, in Naples there are so many delicacies that finding croissants frozen and not even cooked is a sacrilege and then cappuccino, hot chocolate etc. made with a terrible home electric machine. In the photos the rooms seemed very bright but this is not the case being in a building with an internal courtyard the rooms were dark with no natural light. The location is quite good, crossing the large municipal villa in front you are on the seafront, on foot taking a pleasant walk of about 15 minutes you arrive at Castel dell'Ovo, from the structure to go to Piazza Plebiscito it always takes a good half hour on foot while to go to the historic center more than an hour.
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