Anonymous User
August 16, 2023
The room design and hygiene are good. As for facilities, the smart toilet and projector are the selling points.
But I just want to mention one issue about service attitude, which is very dissatisfying.
I originally booked two nights in a row. After staying for one night, I received a call the next afternoon asking me if I wanted to change rooms and why my clothes were still in the room. After confirming later, I found out that the hotel had made a mistake. I was not accompanying the guest at that time. It's better to get angry on the spot.
After returning to the room in the evening, I found that the hotel had replaced everything (the waiter didn't touch my personal belongings). Please, I still have my ID card in it. Can't you ask if you want it cleaned when you enter the room? If you just go in casually, there is no privacy at all. And if you get the wrong room, you should close the door and leave immediately after opening the door and confirming it, instead of trying to chase the guest away. I believe that if you hadn't mistaken the room, you wouldn't have come in to clean it.
When I tried to argue with the hotel, the hotel just said that they were right and they didn't need my permission to clean the room. The only mistake they admitted was that they made a mistake in changing the room and that they shouldn't have made that call.
Ctrip's room introduction did not state that the room would be cleaned every day. When I checked in, the front desk did not remind me that it would be cleaned every day. There was no "Do Not Disturb" sign on the door of the room for me. Just like that, the hotel still felt that it was not wrong. Incomprehensible.
After arguing with the hotel, I said I would write what happened in the review. After returning to the room, I received a mediation call from Ctrip, suggesting that I wanted some compensation. Please, please do a better job of respecting customer privacy. Better than you. It’s more important to win over customers afterwards!
There is also a small place. I stayed in a twin room and it said it included two breakfasts. I booked it for two nights, but the hotel only gave me a breakfast coupon on the day I checked in. When I argued with the hotel later, I mentioned that the hotel had just I was told that breakfast coupons would be given if I swipe my card after 12 o'clock every day. This was not mentioned at the front desk when I checked in.
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