I was in Frankfurt for work and had booked 3 rooms, but when I arrived they told me that I would have to share the room with a colleague because they were fully booked. After my complaint they gave me the room I booked. The rooms are standard, but unlike all the other hotels I have been to, the tidying up and cleaning of the room is only upon request. Even changing towels, cleaning and bathing is done only on request. At the reception they told me that the service is not guaranteed anyway. The minibar is not in the room but in the hall. To get a bottle of water you have to go down to the hall and ask because there is no dispenser and the fridge is closed with a bicycle-style lock. Breakfast offers a good choice of savory foods, but a poor choice of sweets. The staff at the reception is very young and could use a kind, polite and experienced manager..... In short, if I pay for a 4 star hotel, I expect services and quality that I did not find at the Michel hotel. I won't go back. I was in Frankfurt on business and had booked 3 rooms, but on my arrival I was told that I would have to share the room with a colleague because the hotel was full. After my complaint they gave me the room I booked instead. The rooms are standard, but unlike all other hotels I've stayed at, room tidying and cleaning are only on request. Also the change of towels, cleaning and bathroom, is done only on request. At the reception they told me that anyway the service is not guaranteed. The minibar is not in the room but in the lobby. To get a bottle of water you have to go down to the lobby and ask why there is no dispenser and the fridge is locked with a bicycle lock. The breakfast offers a good choice of savory, but a poor choice of sweet. The staff at the front desk is very young and would need a kind, polite and experienced manager..... In short if I pay for a 4 star hotel, I expect services and quality that I did not find at the Michel hotel. I will not be returning.
4 Reviews