Vacancéole - Résidence Grand Massif

I have no idea how Vacancéole Grand Massif has a 3-star rating—this place is nothing more than a hostel, and a terrible one at that. When we arrived, we paid for two sets of bedding but were only given one. We had to go back and ask for the missing set, and the staff member said he’d leave it in our room. When we returned, we found a mismatched, inadequate set: 1 bottom sheet for 2 twin beds, 2 pillowcases for 4 pillows (one so thin it could’ve been a draft excluder), and 2 duvet covers. There was no mattress protector or proper fitted sheet. We spent the first night extremely uncomfortable because reception was closed, leaving us stuck with what we had. The next morning, we had to hunt someone down for help. Thankfully, the cleaner (the only kind and helpful person we encountered) provided some pillow protectors, extra pillowcases, a mattress protector, and a properly sized fitted sheet. Later, we needed an iron. The same staff member who gave us the mismatched sheets claimed they didn’t have one, even though it’s clearly listed on their website. After some persistence, he reluctantly called someone, who eventually brought out an ironing board—without an iron. When the iron finally arrived, it was broken and leaked water everywhere, and the ironing board was filthy and stained. The next morning, we were rudely woken up by a phone call, followed by a loud knock on our door, demanding we move our car from the disabled parking space. For context, on-site parking was advertised as part of the accommodation, but both the front and back car parks were FULL when we arrived at midnight the night before. The only remaining options were the two disabled spots and a fire brigade space, as there was no alternative parking nearby—only main roads where parking wasn’t permitted. We parked carefully, tucking the car right on the edge of one of the disabled spaces to leave plenty of room for other vehicles and ensuring the fire brigade space was completely clear. Despite this, staff rudely shouted at us and even threatened to call the police if we didn’t move the car or if we parked there again. The situation was even more frustrating because we had observed multiple other vehicles parked in the same disabled spaces throughout our stay—none of which displayed a disabled badge or any kind of permit. When we pointed this out, staff dismissed it entirely, claiming that when they arrived at 7 a.m., plenty of spaces were available. Of course, there were spaces at 7 a.m., but what about when we parked at midnight, with no other options? On checkout day, instead of cleaning the room ourselves (which is already ridiculous—what hotel makes you clean your own room and take out the trash?), we decided to pay €40 for the cleaning service. However, we were still told we had to empty the bins, wash the dishes (fair enough), and clean the microwave and kettle. When my boyfriend asked what we were even paying for, the staff member said, “Cleaning is free.” Her tone was i

Reasonable room for the price with a great view. However, if you arrive before the 5pm check in the building is locked and there is no reception which seems strange. We assume this was to save money on staffing. You have to make your own beds up - again we assume to save money. A cleaner kindly let us in and store our cases. Both receptionists were rude. Located at the end of the village next to a ski hire place which was excellent.

We are a family of 4 and stayed in a 1 bedroom apartment. The bedroom was spacious and beds were very comfortable but the sofa bed, whilst a good size, sank in the middle so really only good for 1 person. Kids didn’t mind though. Lovely view. Kitchenette good enough to cook basic on-the-hob or microwave meals. Fine for us. Tiny dishwasher (bring lots of dishtabs). Good bathrooms, lots of hot water. Lovely staff. Handy for the ski bus (orange or pink line,) though they only seem to run about every half hour. Or 8-10 minute walk to the centre. Great place to stay for families - book your restaurants ahead as only a few, they are small and they get booked up.

We (me and my wife) have booked a room in this apartment. We planned to arrive on Sunday (02.04.2023) and stay until 16.04.2023. A quick note: reception doesn`t work on Sundays, so they asked to transfer a deposit in advance (and we did it without any extra questions). On 02.04, before our arrival, my wife got heavily injured, she got a big fracture on her leg, and was delivered to the hospital by helicopter. Obviously, we have to cancel our journey, expecting that administrators of this hotel are human-beings, and can make us a refund. Unfortunately, that`s not the case. They refused to return the money, providing a very standard answer that the room is not refundable, and they kept it for us. But (what a surprise!) when we checked it on the next day, the room was already booked! To say it shortly: my wife is at hospital, waiting for expensive surgery, and the hotel received double profit (keep sending standard "the-room-is-not-refundable" answers. We are now preparing everything for EU commission to check the case, and you can make your own conclusions of the adequacy of the staff.

Good location of accommodation, ski bus stop is just opposite. You can guy breakfast in boulangerie which is very close to property. If you want to eat dinner in the local restaurants it is good idea to book it in advance.