Reserved a room for 3 adults, 1 king bed, and one pull out couch. Paid alot of money as it was a Saturday night on a 3 day weekend with 2 sold out shows. The room did not have pillows and blanket for the pullout couch, or bath and wash towels for 3 people. We called to get more pillows and a blanket and were told they would be delivered to the room within 30 minutes. We waited 45 minutes and then had to leave because we had tickets to a show. We got back later that evening and no pillows or blanket were delivered, but there were 2 messages on the phone that they were. We called again for the pillows and blanket and were told they didn't have any. It was a horrible night. Then the next morning we checked out and then waited over an hour to get our car from the valet parking. When we complained about the pillows and blanket we were told we should have spent another $500 and upgraded the room. Really? The room was reserved for 3 people, but it wasn't serviced that way. It had nothing to do with an upgrade. Terrible. I doubt we will ever stay here again.