Montreal Ville-Marie 3-star Hotels

We stayed a couple of nights pre-cruise to acclimatise and enjoy Montreal in the early Summer. We had a pleasant stay, very personable staff and a decent room. Novotel fittings seem to lean toward minimalist scandi which can give an air of being sp****, but bedding was very comfortable. Additional pillows appeared on request. Breakfast was interesting, again possibly post-covid staffing issues as things took a while but the staff were again very engaging. Great location on Rue de la Montagne with easy access to public transit and taxis to the port. Definitely would stay here again.

On the negative side first because that’s what you’re here for…The double room was a bit small but fine for a solo traveller like myself. The breakfast bar left something to be desired. I wish the rooms were bigger and the breakfast more expansive (there were no gluten free options). So I couldn’t even have a coffee and toast for breakfast. Literally fruit, juice, yoghurt and boiled eggs. They did have Rice Krispies tho' and I personally can tolerate that. Some others can’t. And the milk is whole milk. No options for skim. That was disgusting on my Rice Krispies. Maybe the selection is better in the summer season… But on the positive side….the hotel is located in the center of all the festival action, Place des Arts,Maison Symphonique, restaurants. You cannot beat that unless you want to pay double. The room was cheaper than most AirBnB rooms available in the same area. The hotel is clean and well maintained. The staff are knowledgeable and courteous. The A/C and heating systems allow you to easily set your temperature and get the room cozy, especially important for Montréal in February or to cool your room in July. Anyway, I’ll be returning. The scene is too good in Montréal to keep me away and this hotel is a great budget choice. You can buy breakfast locally if it's a problem for you

We initially booked at Best Western Europa (on Drummond) in Montreal and arrived after midnight. We travelled from Toronto and after checking in we were given room keys for the 2nd floor (can't remember the room number). The hotel is in dire need of an upgrade and this should begin from the Lobby area. The carpeting area along the corridors look extremely tired. The smell of the corridors is awful. It's almost on par with a hostel. The room we were initially given on the 2nd floor was deplorable and the room/corridor smelt like cigarettes and mold (as though the air conditioner was dripping into the carpet and the smell circulated during the drying process). I can tell the cleaning staff cleaned it as best as they could but the disappointment was not the cleanliness of the room but the tiredness of its appearance. The room(s) (I'm sure not only that room but all of them on the same floor) is too small and too shabby for the amount of money being charged per night. On taking one look at the said room upon entry, I immediately went back to the Front Desk and immediately voiced my disapproval to the Front Desk Assistant. After a short discussion insisting that I change rooms, I was obliged and given keys to a room on the 5th Floor, which I can attest wasn't much better! The only differences were the wooden floor tiles and a 2nd bed (the room on the 2nd Floor had only 1 bed). I must mention at this time, this room was labeled an 'upgrade'!!!! I was charged an additional CAD $70.00 for a room that didn't meet the CAD $70.00 I was being charged. Needless to say, I got into bed. Took out my tablet. Checked online for another hotel. Booked it and checked out a few hours later. On checkout, I informed the Front Desk Agent that I needed to go and be refunded for my additional ten (10) days I had already paid for. The refund was done in front of me and I'm currently awaiting my VISA Card Statement to ensure that the refund was indeed done. If the Best Western intends to keep patrons coming to patronize their facilities in the future, an understanding of what is expected when stepping through the doors of their establishment is required. We DO NOT expect shabby, tired, moldy, smelly facilities. We DO NOT expect ridiculous fees for facilities that are rundown, fatigued and extremely worn out. We expect an establishment that is worthy of what is being charged. Mention must be made that the hotel we ended up staying at was a bit cheaper and had better rooms

It's a very convenient location as you can get there without having to go far from downtown. Also, there is a Chinatown nearby, so you won't have to worry about food. It was very clean and the bed and other furniture were also very clean.

Don't recommend this hotel. This hotel doesn't even deserve 1 star, should be -5 (negative 5) out of +5 (positive 5). Unless you plan to pay a high price for a ”slump” experience, look no further, this is it. My first time to Montreal and will not visit again because of terrible experiences in this hotel. Reasons: 1) Did not honor what's advertised. Expedia stated that it offers valet parking, but it's not. It's self-park. I would not have stayed in this hotel had it not listed ”valet parking” as part of package price. 2) Concierge staff, Mikal, provided unclear and vague information on garage entrance location. Had to ask three times before Mikal walked a bit further to point the side entrance. It's off the street, had he not pointed it out, I would have missed it. I did not see it when I drove by when arriving at the hotel. 3) Made no efforts in guarding customer confidentiality and data: Lack of clear boundary on who can and can't stand behind the front desk counter: This made me feel uncomfortable seeing how any staff, housekeeping, security, front desk, guest services, even manager, Tamara's friend could stand behind the front desk counter to look at any computers and customers' information and data. This could come across as careless handling of customer confidentiality and data. There were two boxes with customer room assignment and data at the counter, even guests in line would easily access if they want to. At one point, there wasn't any staff at the front desk or in the lobby, all gone, with guests waiting, which if they want, they could easily access customer info. The hotel staff don't seem to care. For example, when Tamara checking me, Carl, Jason, Axel, Mikal and Tarama's friend all came over to peek over Tamara's computer with my profile and data on the screen. 4) Lack of sensitivity and priority: Housekeeping Carl, Front Desk Staff: Axel, and Jason, Concierge: Mikal, Manager, Tamara, were all busy doing their own things. At one point, there were 12-15 guests in line with Jason working alone while other staff focusing on other tasks rather than checking in guests to clear the waiting line. 5) Tamara offered me an upgrade, which was a terrible upgrade. Gave me things I did not need and a run-down and dirty room full of issues: hairs all over, dented walls, dented refrigerator, dark room, dirty sinks, food residuals on the chair, dirty carpet, warm (not hot) shower temperature, dusty surface, dirty walls., lack of enough electrical outlet, and many more (recorded with videos). 6) Negative attitude by some staff such as Axel, accusing me being disrespectful and screaming at him when I was not. He hung up my phone call abruptly three times when I called from the landline to raise cleanliness issues after arriving the assigned room. Axel also did not practice active listening. When I called I was hoping they could help locate a clean chair. Axel did not wait until I was done talking by cutting me off saying, ”Jason, seems t

Friendly staff and location...close to old montreal and metro. High floor so nice view of chinatown. Only drawback, also near redlight district and homeless shelter. Not a hotel issue but be aware, little seedy at night. We also liked our room. When we entered room, impressed with modern look but as the days went by, noted hinges off closet door, lack of good task lighting and sluggish drain in bathroom. Not big issue but property needs a little TLC. FYI - told by front desk that hotel recently reopened lounge for breakfast. I booked months ago when no breakfast option was available. When asked about breakfast, was denied and told could not eat at hotel since breakfast option was not included when i booked reservation. So asked how much for breakfast option and was told can't eat at hotel. Was surprised at response, especially since customer service and experience is key in hospitality business. So ate (and spent my money) elsewhere.

Hotel is right in the Chinatown district of Montreal. Parking is below, while small and tight, there is room. There is a small daily fee to park, typical of large cities. I went to the second floor to check in and was given my room on the higher floor. It’s typical for a downtown Holiday Inn. Room clean, nice view of the city, furnace worked well, sadly weak shower pressure found so often. Because I am a Platinum IHG member, breakfast was included both days I stayed. It was typical American despite being in a Chinese themed hotel due to location. Buffet style and filling. The staff were friendly and helpful. I had a large amount of Canadian coins I had collected over the years in the States, and they were happy to convert to bills and loonies/toonies. That helped with small purchases in the city. Checkout went well. I had no issues with safety despite coming back late at night.

Everything was as expected to the friendly front desk staff, clean room, comfortable bed and awesome location. You can walk to the old port, downtown and abundant shopping malls from the hotel. We didn’t use our car so the $30/night fee seems expensive. All around great stay in an awesome city.

The best hotel in Montreal, every option is perfect. Location: In downtown Montreal, take bus 747 from the airport to Rene Levesque / Union station and walk for 2 minutes to the hotel. The nearest subway station is less than 5 minutes walk and easy access to Old Montreal. Facilities: gave me a large suite, a hall, two bedrooms, double bathrooms, plus a kitchen. In terms of area and facilities, it can accommodate at least 4 people. The kitchen is very convenient. The refrigerator, microwave, electric stove, and kitchen utensils are complete. If you are willing to do it, you can have a very hearty dinner. Breakfast is included in the room rate. Breakfast is simple, but basic things such as bread, fruit, eggs, juice, and coffee are all available. Hygiene: Although the room is large, the hygiene is meticulous, it is clean everywhere and there are almost no flaws. Service: Only the front desk and restaurant are very friendly.

Rooms are clean and tidy, staff there is friendly and helpful, and breakfast is also decent. Had an excellent experience at Roberval Hotel.