Montreal Ville-Marie 3-star Hotels

We stayed a couple of nights pre-cruise to acclimatise and enjoy Montreal in the early Summer. We had a pleasant stay, very personable staff and a decent room. Novotel fittings seem to lean toward minimalist scandi which can give an air of being sp****, but bedding was very comfortable. Additional pillows appeared on request. Breakfast was interesting, again possibly post-covid staffing issues as things took a while but the staff were again very engaging. Great location on Rue de la Montagne with easy access to public transit and taxis to the port. Definitely would stay here again.

The hotel offers the basics. Nothing more, nothing less. Breakfast was disappointed (For me). There was not any protein served. No eggs, No ham, No cheese. Nothing hot. They had watermelon and pineapple, bread and couple things to spread on it. Juice, Yogurt and cereals. If you are good on these. Enjoy it. Another disappointing is parking. They charged C$35 a night, but you can find much cheaper options (40% less) in a block or two from this hotel.

We initially booked at Best Western Europa (on Drummond) in Montreal and arrived after midnight. We travelled from Toronto and after checking in we were given room keys for the 2nd floor (can't remember the room number). The hotel is in dire need of an upgrade and this should begin from the Lobby area. The carpeting area along the corridors look extremely tired. The smell of the corridors is awful. It's almost on par with a hostel. The room we were initially given on the 2nd floor was deplorable and the room/corridor smelt like cigarettes and mold (as though the air conditioner was dripping into the carpet and the smell circulated during the drying process). I can tell the cleaning staff cleaned it as best as they could but the disappointment was not the cleanliness of the room but the tiredness of its appearance. The room(s) (I'm sure not only that room but all of them on the same floor) is too small and too shabby for the amount of money being charged per night. On taking one look at the said room upon entry, I immediately went back to the Front Desk and immediately voiced my disapproval to the Front Desk Assistant. After a short discussion insisting that I change rooms, I was obliged and given keys to a room on the 5th Floor, which I can attest wasn't much better! The only differences were the wooden floor tiles and a 2nd bed (the room on the 2nd Floor had only 1 bed). I must mention at this time, this room was labeled an 'upgrade'!!!! I was charged an additional CAD $70.00 for a room that didn't meet the CAD $70.00 I was being charged. Needless to say, I got into bed. Took out my tablet. Checked online for another hotel. Booked it and checked out a few hours later. On checkout, I informed the Front Desk Agent that I needed to go and be refunded for my additional ten (10) days I had already paid for. The refund was done in front of me and I'm currently awaiting my VISA Card Statement to ensure that the refund was indeed done. If the Best Western intends to keep patrons coming to patronize their facilities in the future, an understanding of what is expected when stepping through the doors of their establishment is required. We DO NOT expect shabby, tired, moldy, smelly facilities. We DO NOT expect ridiculous fees for facilities that are rundown, fatigued and extremely worn out. We expect an establishment that is worthy of what is being charged. Mention must be made that the hotel we ended up staying at was a bit cheaper and had better rooms

I think it's safe because it faces the main street, but the area around Chinatown is a little unsafe so you might want to be careful when walking around at night. The hotel itself is not very clean, but I think it is clean.

Don't recommend this hotel. This hotel doesn't even deserve 1 star, should be -5 (negative 5) out of +5 (positive 5). Unless you plan to pay a high price for a ”slump” experience, look no further, this is it. My first time to Montreal and will not visit again because of terrible experiences in this hotel. Reasons: 1) Did not honor what's advertised. Expedia stated that it offers valet parking, but it's not. It's self-park. I would not have stayed in this hotel had it not listed ”valet parking” as part of package price. 2) Concierge staff, Mikal, provided unclear and vague information on garage entrance location. Had to ask three times before Mikal walked a bit further to point the side entrance. It's off the street, had he not pointed it out, I would have missed it. I did not see it when I drove by when arriving at the hotel. 3) Made no efforts in guarding customer confidentiality and data: Lack of clear boundary on who can and can't stand behind the front desk counter: This made me feel uncomfortable seeing how any staff, housekeeping, security, front desk, guest services, even manager, Tamara's friend could stand behind the front desk counter to look at any computers and customers' information and data. This could come across as careless handling of customer confidentiality and data. There were two boxes with customer room assignment and data at the counter, even guests in line would easily access if they want to. At one point, there wasn't any staff at the front desk or in the lobby, all gone, with guests waiting, which if they want, they could easily access customer info. The hotel staff don't seem to care. For example, when Tamara checking me, Carl, Jason, Axel, Mikal and Tarama's friend all came over to peek over Tamara's computer with my profile and data on the screen. 4) Lack of sensitivity and priority: Housekeeping Carl, Front Desk Staff: Axel, and Jason, Concierge: Mikal, Manager, Tamara, were all busy doing their own things. At one point, there were 12-15 guests in line with Jason working alone while other staff focusing on other tasks rather than checking in guests to clear the waiting line. 5) Tamara offered me an upgrade, which was a terrible upgrade. Gave me things I did not need and a run-down and dirty room full of issues: hairs all over, dented walls, dented refrigerator, dark room, dirty sinks, food residuals on the chair, dirty carpet, warm (not hot) shower temperature, dusty surface, dirty walls., lack of enough electrical outlet, and many more (recorded with videos). 6) Negative attitude by some staff such as Axel, accusing me being disrespectful and screaming at him when I was not. He hung up my phone call abruptly three times when I called from the landline to raise cleanliness issues after arriving the assigned room. Axel also did not practice active listening. When I called I was hoping they could help locate a clean chair. Axel did not wait until I was done talking by cutting me off saying, ”Jason, seems t

The hotel was very central to all the place we wanted to be. It seemed like a 20 min walk to everywhere. Chinatown, Old Montreal, Waterfront, St Catherine street to city centre and the other way to The Gay Village. There are a lot of people that hang around in the streets around the hotel but it seems to be a big issue in Montreal in general. We never felt unsafe but we are from Toronto. The room was very quiet, clean and comfortable. We stayed in a Panoramic rooms so we had a corner and a lounge. The rooms with just the beds are very small, it was nice having the extra space. They did not clean the rooms due to Covid which was fine but there is no where to dry a towel so we had to be creative. The bed was comfortable thought because it was not fully made up each day it got to be a bit of a mess and was harder to fix. The AC in the bedroom blows right on your head! The Lobby smelled wonderful and was clean and the staff were pleasant and helpful. All in all great place and we would stay again.

Hotel is right in the Chinatown district of Montreal. Parking is below, while small and tight, there is room. There is a small daily fee to park, typical of large cities. I went to the second floor to check in and was given my room on the higher floor. It’s typical for a downtown Holiday Inn. Room clean, nice view of the city, furnace worked well, sadly weak shower pressure found so often. Because I am a Platinum IHG member, breakfast was included both days I stayed. It was typical American despite being in a Chinese themed hotel due to location. Buffet style and filling. The staff were friendly and helpful. I had a large amount of Canadian coins I had collected over the years in the States, and they were happy to convert to bills and loonies/toonies. That helped with small purchases in the city. Checkout went well. I had no issues with safety despite coming back late at night.

Everything was as expected to the friendly front desk staff, clean room, comfortable bed and awesome location. You can walk to the old port, downtown and abundant shopping malls from the hotel. We didn’t use our car so the $30/night fee seems expensive. All around great stay in an awesome city.

The best hotel in Montreal, every option is perfect. Location: In downtown Montreal, take bus 747 from the airport to Rene Levesque / Union station and walk for 2 minutes to the hotel. The nearest subway station is less than 5 minutes walk and easy access to Old Montreal. Facilities: gave me a large suite, a hall, two bedrooms, double bathrooms, plus a kitchen. In terms of area and facilities, it can accommodate at least 4 people. The kitchen is very convenient. The refrigerator, microwave, electric stove, and kitchen utensils are complete. If you are willing to do it, you can have a very hearty dinner. Breakfast is included in the room rate. Breakfast is simple, but basic things such as bread, fruit, eggs, juice, and coffee are all available. Hygiene: Although the room is large, the hygiene is meticulous, it is clean everywhere and there are almost no flaws. Service: Only the front desk and restaurant are very friendly.

What a great hotel! Was like a super cute apartment, included Utensils & dishes in the kitchen with 2 bedrooms & a living room. Bathroom is a bit small & breakfast was really limited only cold items & the same options every day.