Curio Collection by Hilton Hotels in Montreal

There is no breakfast on the front desk floor. You can order a semi-buffet for 29.9 Canadian dollars. You can squeeze the orange juice yourself (you don’t have to doubt the freshness). It is worth recommending that the front desk is very patient. The room that was arranged at the beginning was very dark. Said that the line of sight is not good and uncomfortable, and then waited for three minutes to change to No. 1608 with a good line of sight, which happened to be able to see the scenic spot No. 67. The room is really big, the toiletries are very good, and there are no slippers in foreign countries. Everyone Prepare yourself in advance, the overall evaluation is really super comfortable.

Very good location Very retro hotel, special Service is not comparable to domestic hotels, very simple, but also quite gentle

We stayed over New Year's Eve and had a great view over the crowds gathering at the Christmas market. The room was clean and was as expected. The only downside of the hotel is that it's not very convenient to get to the exit, as you'll have to go through the mall first before reaching the lobby and then take another elevator up to the rooms.

We stayed a couple of nights pre-cruise to acclimatise and enjoy Montreal in the early Summer. We had a pleasant stay, very personable staff and a decent room. Novotel fittings seem to lean toward minimalist scandi which can give an air of being sp****, but bedding was very comfortable. Additional pillows appeared on request. Breakfast was interesting, again possibly post-covid staffing issues as things took a while but the staff were again very engaging. Great location on Rue de la Montagne with easy access to public transit and taxis to the port. Definitely would stay here again.

Stayed in a 10-bed dorm at M Montreal for the F1 race. So my experience during an incredibly busy weekend might not be the norm. Overall, I had a good stay. Details below. The Good: - Location. It's really fantastic from the airport, to the race track (for me), buses, metro and a Bixi bike station half a block away - Grocery store and pharmacy half a block away too, so convenient. - Kitchen in-house is large and well stocked. But fridge and shelf space is tight so FYI there. - Workroom for remote staff is large but not super equipped as a workspace with outlets. But a nice space and quieter than the kitchen - My dorm was a private room converted into a dorm so we had a bathroom in the room and small kitchen (but with no supplies). Having the sink and fridge was really helpful while staying there. - Privacy curtains and plugs in the bed are great and the locker below is large and works for most bags and extras. - Wifi was solid the entire time, even when doing video and audio calls. Stronger in some parts than others but still good. Items to be aware of: - Neighborhood. It's fine but not great. Lots of unsheltered and unsheltered with mental health issues on the street at all hours screaming and making noise. Police presence around there was constant while I was staying. - Courtyard noise. On weekends it can get loud in that courtyard at all hours. - The mattresses are better than I expected based on other reviews, but they are not great. After 7 days my back was absolutely killing me. I truly don't get why they don't have something with better support but if you're staying for 2-3 days, you're good, longer, be aware. Overall, I would stay again but not for a long visit. The mattresses are that awful. There were still a lot of good points of the hostel though so I would recommend it to others. - Water pressure in shower is awful, but functional.

We only had very hot water, no cold, our air conditioner rattled and made it hard to sleep, and the duvet had no cover on it. But great location and very friendly service.

We initially booked at Best Western Europa (on Drummond) in Montreal and arrived after midnight. We travelled from Toronto and after checking in we were given room keys for the 2nd floor (can't remember the room number). The hotel is in dire need of an upgrade and this should begin from the Lobby area. The carpeting area along the corridors look extremely tired. The smell of the corridors is awful. It's almost on par with a hostel. The room we were initially given on the 2nd floor was deplorable and the room/corridor smelt like cigarettes and mold (as though the air conditioner was dripping into the carpet and the smell circulated during the drying process). I can tell the cleaning staff cleaned it as best as they could but the disappointment was not the cleanliness of the room but the tiredness of its appearance. The room(s) (I'm sure not only that room but all of them on the same floor) is too small and too shabby for the amount of money being charged per night. On taking one look at the said room upon entry, I immediately went back to the Front Desk and immediately voiced my disapproval to the Front Desk Assistant. After a short discussion insisting that I change rooms, I was obliged and given keys to a room on the 5th Floor, which I can attest wasn't much better! The only differences were the wooden floor tiles and a 2nd bed (the room on the 2nd Floor had only 1 bed). I must mention at this time, this room was labeled an 'upgrade'!!!! I was charged an additional CAD $70.00 for a room that didn't meet the CAD $70.00 I was being charged. Needless to say, I got into bed. Took out my tablet. Checked online for another hotel. Booked it and checked out a few hours later. On checkout, I informed the Front Desk Agent that I needed to go and be refunded for my additional ten (10) days I had already paid for. The refund was done in front of me and I'm currently awaiting my VISA Card Statement to ensure that the refund was indeed done. If the Best Western intends to keep patrons coming to patronize their facilities in the future, an understanding of what is expected when stepping through the doors of their establishment is required. We DO NOT expect shabby, tired, moldy, smelly facilities. We DO NOT expect ridiculous fees for facilities that are rundown, fatigued and extremely worn out. We expect an establishment that is worthy of what is being charged. Mention must be made that the hotel we ended up staying at was a bit cheaper and had better rooms

The hotel is in a great location, close to the subway station, Chinatown and City Hall. The front desk staff is friendly and the room is clean and quiet. The disadvantage is that the infrastructure is old and toothpaste, toothbrush and slippers are not provided. In short, the hotel is very cost-effective.

Don't recommend this hotel. This hotel doesn't even deserve 1 star, should be -5 (negative 5) out of +5 (positive 5). Unless you plan to pay a high price for a ”slump” experience, look no further, this is it. My first time to Montreal and will not visit again because of terrible experiences in this hotel. Reasons: 1) Did not honor what's advertised. Expedia stated that it offers valet parking, but it's not. It's self-park. I would not have stayed in this hotel had it not listed ”valet parking” as part of package price. 2) Concierge staff, Mikal, provided unclear and vague information on garage entrance location. Had to ask three times before Mikal walked a bit further to point the side entrance. It's off the street, had he not pointed it out, I would have missed it. I did not see it when I drove by when arriving at the hotel. 3) Made no efforts in guarding customer confidentiality and data: Lack of clear boundary on who can and can't stand behind the front desk counter: This made me feel uncomfortable seeing how any staff, housekeeping, security, front desk, guest services, even manager, Tamara's friend could stand behind the front desk counter to look at any computers and customers' information and data. This could come across as careless handling of customer confidentiality and data. There were two boxes with customer room assignment and data at the counter, even guests in line would easily access if they want to. At one point, there wasn't any staff at the front desk or in the lobby, all gone, with guests waiting, which if they want, they could easily access customer info. The hotel staff don't seem to care. For example, when Tamara checking me, Carl, Jason, Axel, Mikal and Tarama's friend all came over to peek over Tamara's computer with my profile and data on the screen. 4) Lack of sensitivity and priority: Housekeeping Carl, Front Desk Staff: Axel, and Jason, Concierge: Mikal, Manager, Tamara, were all busy doing their own things. At one point, there were 12-15 guests in line with Jason working alone while other staff focusing on other tasks rather than checking in guests to clear the waiting line. 5) Tamara offered me an upgrade, which was a terrible upgrade. Gave me things I did not need and a run-down and dirty room full of issues: hairs all over, dented walls, dented refrigerator, dark room, dirty sinks, food residuals on the chair, dirty carpet, warm (not hot) shower temperature, dusty surface, dirty walls., lack of enough electrical outlet, and many more (recorded with videos). 6) Negative attitude by some staff such as Axel, accusing me being disrespectful and screaming at him when I was not. He hung up my phone call abruptly three times when I called from the landline to raise cleanliness issues after arriving the assigned room. Axel also did not practice active listening. When I called I was hoping they could help locate a clean chair. Axel did not wait until I was done talking by cutting me off saying, ”Jason, seems t