Radisson Hotel Monterrey San Jeronimo

Always a very comfortable experience!

Everything good

Nice hotel with a great rooftop pool view; clean nice bedroom but really noisy from the outsiders or next rooms. It had a great hole in the parking lot and my child got stuck in it getting some wounds. We also didnt' like it did not have an ice machine in the floors and when I asked room service to bring some ice to my room the told me I should have to go down to the bar and get it by myself

I called prior to check in to confirm that I could check in early and as told yes it would not be a problem. I get to the hotel and the receptionist is busy talking to someone (not a guest) and I wait patiently and ask about my check in. I was told I was not able to check in early and would have to wait despite already confirming early check in. I wait about 2 hours and I am finally able to check in At original time 3. I get settled in and first glance room looks ok. I inspect further and the room was dirty. I disinfect what I can with my wipes and proceed to unpack. I then go to the gym to find both of the treadmills are not functioning. I go back to my room and order Uber eats. My Uber eats was instructed to leave at lobby and I called down to see if I could have it brought up to me. I was told no because it wasn’t purchased with room service.. No,problem- I ask can she simply call me upon arrival. She says yes and I receive no call. Later in the night I accidentally dropped my tooth brush in the toilet so I go down stairs to ask if they had any. They said no. I asked about the shuttle service to go buy one… I was told they had no drivers available. The primary reason I chose the hotel was because of the 3 mile radius shuttle service. And it was not available so I used Uber for my stay which was extremely expensive and inconvenient being that this hotel advertised a shuttle and did not deliver. The following morning I inquire about breakfast because on ******* - tbc

Book the room for two nights, couldn't check in until after 4 o'clock, left the hotel and came back and could not check into the room I paid for which was a king size suite had to settle for double queens

This place was overall really nice and proper. However, there are some details that could have some improvement. For example; the fact that you have to get your towels for the pool down at lobby when in fact they should be brought to you either to your room or to the pool. Leaving that minor detail aside, the pool is lovely, the experience has been nice and there is plenty of safety:) Nice stay y'all!!!

Pros pool had an amazing pool and food was good in dining area location was great Cons service horrible and they had a bad smell in the rooms and elevators like bad plumbing