Neptune Beach Resort - All Inclusive

Our family of 6 chose Neptune for our beach stay in Diani and we had a fantastic time. We stayed in Paradise section and it was perfect. Our favorites included the pool swim up bar, ping pong and pool table, and the dining area. The Paradise resort was quiet, peaceful, and not crowded and the perfect place to unwind relaxing by the pool while enjoying the beautiful weather and views. As guests at Paradise, we had full access to the other Neptune resorts and participated in aqua exercises, and evening entertainment that were at other resorts. The beach area is what you'd expect in Diani. One of the best beaches worldwide with perfectly soft white sand. There's an area nearby where locals sell curios etc. You will be solicited for boat tours, bracelets, etc on the beach. A firm no thank you is enough if you're not interested. The resort doesn't have a gym but there's a nice path overlooking the ocean and trails that will suffice for jogging. A big thank you to the staff who made our stay unforgettable, Hope and Jacqueline with the entertainment team, Suleiman in the restaurant, Stanley at Paradise bar, and staff at the pool bar. A special thanks to the Paradise restaurant manager who went out of his way to connect me with the chef for the secret recipe to the best grilled lamb ever. Asante sana for an excellent beach vacation in Diani.

The staff and management were very kind, helpful and hospitable. One family member is a wheelchair user and the hotel put ramps down and gave us access to the dining area via the kitchen. The rooms were spacious, clean, and the beds were comfortable. The pool area was enjoyable. Our kids played table tennis, pool, and enjoyed time with the animators. One of the highlights was the delicious food options everyday and the fun entertainment in the evenings. The food was so flavourful and fresh from omelettes to curries to mahamris. We had African, Indian, and a variety of other cuisines. There are options for vegetarians, meat eaters, and they are so accommodating if you have dietary restrictions. We loved Neptune Bamburi, it felt like home away from home.

Have stayed here many times over the last 8 years and it never disappoints. From the lovely rooms to the friendly staff (Lillian, Norah and Mercy in reception, the waiting staff Violin, Zepphorah, Hasan, Yawa, Paul, Karissa and the entertainment staff Michael and his team) who look after your every need it is no wonder this hotel is my go to in Mombasa. And of course how can you ignore the glorious beach! Thank you to everyone at Neptune for constantly making my stay fabulous!

Extremely clean , with room service was excellent service . From breakfast to lunch and dinner excellent food employees are are always ready to and go beyond and more than happy to help I can even say every employee tries very hard to satisfy your needs

Amazing place, with great views and a fantastic beach view. The hotel offers an all-inclusive package that covers meals and all drinks, this was my best experience. Beautiful rooms, great staff, the meals are delicious served with a smile.

Terrible, not 4* stars for sure. Me and husband stayed there for one week 2024 Jan 20 - 27. Room was totally dirty with never cleaned windows. You can check it from photos that I attached. Food variety at restaurant was poor, but that wasn’t the main problem. We had all inclusive and yes, we could get potatoes, rice, ugali, some vegs. As much as you need. But not meet or fish. In salad bar plates, there was always only sauce left and never re-filled. And in grill they “offered” one sort of meet and 1 sort of fish. The grill was always empty, only cook awaiting and “ready” to serve. After kind asking for meat, the cook always started to grill 2 small pieces and what an angry face he (or she) made when asked to add!!!! That’s how this hotel rations meat or fish. One day instead of hakuna matata one of the staff in restaurant told me hakuna matiti. Be sure - this is not greeting and that was made to insult and to laugh from silly “dear guest” who was just asking for slice of meat. Territory is nice, ocean views good. But don’t go there!