Neptune Beach Resort - All Inclusive

Our family of 6 chose Neptune for our beach stay in Diani and we had a fantastic time. We stayed in Paradise section and it was perfect. Our favorites included the pool swim up bar, ping pong and pool table, and the dining area. The Paradise resort was quiet, peaceful, and not crowded and the perfect place to unwind relaxing by the pool while enjoying the beautiful weather and views. As guests at Paradise, we had full access to the other Neptune resorts and participated in aqua exercises, and evening entertainment that were at other resorts. The beach area is what you'd expect in Diani. One of the best beaches worldwide with perfectly soft white sand. There's an area nearby where locals sell curios etc. You will be solicited for boat tours, bracelets, etc on the beach. A firm no thank you is enough if you're not interested. The resort doesn't have a gym but there's a nice path overlooking the ocean and trails that will suffice for jogging. A big thank you to the staff who made our stay unforgettable, Hope and Jacqueline with the entertainment team, Suleiman in the restaurant, Stanley at Paradise bar, and staff at the pool bar. A special thanks to the Paradise restaurant manager who went out of his way to connect me with the chef for the secret recipe to the best grilled lamb ever. Asante sana for an excellent beach vacation in Diani.

The staff and management were very kind, helpful and hospitable. One family member is a wheelchair user and the hotel put ramps down and gave us access to the dining area via the kitchen. The rooms were spacious, clean, and the beds were comfortable. The pool area was enjoyable. Our kids played table tennis, pool, and enjoyed time with the animators. One of the highlights was the delicious food options everyday and the fun entertainment in the evenings. The food was so flavourful and fresh from omelettes to curries to mahamris. We had African, Indian, and a variety of other cuisines. There are options for vegetarians, meat eaters, and they are so accommodating if you have dietary restrictions. We loved Neptune Bamburi, it felt like home away from home.

Have stayed here many times over the last 8 years and it never disappoints. From the lovely rooms to the friendly staff (Lillian, Norah and Mercy in reception, the waiting staff Violin, Zepphorah, Hasan, Yawa, Paul, Karissa and the entertainment staff Michael and his team) who look after your every need it is no wonder this hotel is my go to in Mombasa. And of course how can you ignore the glorious beach! Thank you to everyone at Neptune for constantly making my stay fabulous!

Extremely clean , with room service was excellent service . From breakfast to lunch and dinner excellent food employees are are always ready to and go beyond and more than happy to help I can even say every employee tries very hard to satisfy your needs

Amazing resort, staff very good, especially chef Edward, bar staff, Gibson and Tobias and pool man Danson. Rooms lovely, food was great. Entertainment could have been better but was ok. Not in walking distance to shops but hotel has taxi..

Amazing place, with great views and a fantastic beach view. The hotel offers an all-inclusive package that covers meals and all drinks, this was my best experience. Beautiful rooms, great staff, the meals are delicious served with a smile.

Terrible, not 4* stars for sure. Me and husband stayed there for one week 2024 Jan 20 - 27. Room was totally dirty with never cleaned windows. You can check it from photos that I attached. Food variety at restaurant was poor, but that wasn’t the main problem. We had all inclusive and yes, we could get potatoes, rice, ugali, some vegs. As much as you need. But not meet or fish. In salad bar plates, there was always only sauce left and never re-filled. And in grill they “offered” one sort of meet and 1 sort of fish. The grill was always empty, only cook awaiting and “ready” to serve. After kind asking for meat, the cook always started to grill 2 small pieces and what an angry face he (or she) made when asked to add!!!! That’s how this hotel rations meat or fish. One day instead of hakuna matata one of the staff in restaurant told me hakuna matiti. Be sure - this is not greeting and that was made to insult and to laugh from silly “dear guest” who was just asking for slice of meat. Territory is nice, ocean views good. But don’t go there!

We had several issues to address and requested to speak to a manager about the same, but unfortunately her responses to our queries were not satisfactory at all. 1. We were allocated a room on 2nd floor despite requesting one on 3rd floor - they eventually changed it for us as we waited. 2. No bedroom slippers and robes were available in the rooms - we were advised that apparently they are only available in the suites 3. Safe - not working - apparently they must have forgotten to check on it 4. No DSTV in the rooms - they recommend you go to the pool side to watch DSTV 5. Wi-Fi not working - if it connects, then it disconnects immediately / otherwise it doesn’t connect at all 6. Hot water in the shower is not available after 8am, but before that it is. 7. Bed was totally uncomfortable - 2 beds were joined together and it was not flat at all and had hills and valleys. The linen is barely white and is rough. 8. The linen was only changed the 1st day after we requested and thereafter it wasn’t changed. There is no ‘change my linen card available’ 9. Towels and sheets are dated - they’re barely white and have a rough feel 10. Breakfast buffet had no variety - the pastries all tasted the same, the juice was watered down and nasty 11. Mosquitos in plenty - there was no repellant, neither was there any insecticide 12. Workers tending to the garden speak loudly outside our room window - room 318 Overall the hotel in my opinion is not even close to a 4 star hotel - the price is too high for what is being offered. I would not recommend this hotel to anyone at all.

The only reason it has two stars is because the resort itself is absolutely beautiful and most of it is very well maintained. I say most of it because there are some issues. Day one I had a couple crates of empty bottles sitting at my entry for the entire day. Day two was a collection of just empty water bottles. Around my door all day. There was monkey poop on my patio the entire time I was there (the same piles the whole time). its awesome to see the monkeys roaming around but you would think they would at least clean the patio daily. Service is horrible. Absolutely horrible. The staff spends more time on their phones or talking to each other than anything else. They all look so miserable and it felt like a burden to them more often than not when asking for something. One girl at the restaurant was downright rude when asking what type of food she was making. The next day the same girl was literally in tears while serving people food. Crying while serving food!!! Another waitress told my girlfriend the alcoholic drinks are free. Neither of us drink. The waitress told her to order drinks so she can have them. Then she kept pestering my girlfriend throughout the day to order drinks just so the waitress can have them. Getting a beverage while eating lunch or dinner was always a challenge. Breakfast was easy because you can just get it yourself. The vast majority of the staff just looked miserable and unhappy to be there. This much misery and bad service is a huge indication that management is severely lacking or is rude to the staff. One shining exception was Othelo. he was always smiling and very helpful. he would say hi and was just such a friendly man. The food is not very good. They primarily serve European style food but it is bland at best. I didn’t come to Kenya to have a poor version of European food. Maybe I just caught them at a bad time. Who knows? But for the price you would expect much better.