The actual stay was very good, so I gave it a perfect score, but I think there is a lack of education in making accommodation reservations.
Detailed information is written below, so if you are in charge or interested, please take a look.
Good points are the atmosphere, restaurant, and lounge.
Atmosphere of an overseas hotel. It's very clean and spacious. The room is nice and you can watch Netflix on the TV.
I am especially grateful to the lady who works at the lounge on the third floor. Thanks to you, I had a great birthday celebration. Thank you very much for taking the trouble to write happy birthday on the coaster.
The restaurant staff were also very nice and even took photos for me even though I didn't ask them to. Thank you very much for arranging the breakfast menu. We apologize for the inconvenience.
It was really delicious and looked beautiful.
I would like to visit you again if I have a chance.
And that's when I felt bad.
I was originally looking for a buffet hotel because there are food restrictions. Our hotel was advertised as having a breakfast buffet, but when I happened to look at the website, I realized that it was not a buffet. The reason is Corona...It's 2023, so I hope they stop making excuses about Corona, so I called them anyway.
That's the problem. The male staff member who came out
1. No self-introduction. I get my name wrong and forget it too many times.
2. You're talking about Trip.com, but then suddenly you switch to ***********.
3. Forgetting or making a mistake even on the date of your stay.
If you tell us that you have dietary restrictions, we will immediately cancel for free. They said it's okay to tell them that the free cancellation date has passed. I would like to cancel. Finally, if I cannot confirm your reservation, I will call you.
So, wouldn't it be strange if you couldn't find a reservation and suddenly canceled without checking anything? Actually, it's two days before the date of your stay. Where should I stay now?
If you are told that you have dietary restrictions, isn't it normal to ask what you can't eat and then arrange the menu?
I was so upset that I was thinking of canceling, but they agreed to cancel and I booked a different hotel. but! I received a call from Trip.com saying that I cannot cancel for free. I contacted the hotel again and spoke with the woman. The woman was nice to deal with, but she didn't offer any solutions other than canceling (of course it wasn't free), so I asked her to arrange the menu myself. I was really looking forward to this for my birthday stay. I wasn't sure which hotel to stay at, but I was able to cancel at one hotel, so I ended up staying there despite my concerns. Thanks to the restaurant staff, I have good memories.
Another interesting thing is that even though I mentioned many times during our conversation that I would be staying at the hotel for my birthday, the front desk never said anything to me. I'm not sure if the customer service at the front desk is at this level or not, but I don't think it's that difficult to make a simple call.
I would like to thank the restaurant staff once again.
Original TextTranslation provided by Google