Meiyuan Hotel (Fuzhou Minhou University Town Shop)

🔴Avoid the pit Avoid the pit Avoid the pit Total scam Complete scam 🔴The front desk is very rude, please go around if you don’t want to be offended. 🔴I hope the owner of Meiyuan Hotel will see that the lobby manager behaves the same as the customer service staff It was a total scam. I checked in at 11pm and booked a view room in Xiangzhu Apartment. It said it had a lake view and a bathtub. I also contacted the customer service on the phone before I went and they said yes. After I checked in, the room was completely different from the photo. Not to mention that the room was small, there was no shadow of the bathtub with lake view. I called and asked where the bathtub was? What about the lake view? A man at the front desk said on the phone that there is no lake view and no bathtub. Our apartments here don't have bathtubs. I said it said yes, and I called and asked if there was one. The man didn't know. To put it politely, I don’t have one. Why don’t I give you a twin room? I said that I have a child and I need a double bed. How can I sleep in a twin bed? He said that if you feel it’s not ideal, you can come down and check out now. It’s almost midnight. Now, I have a three-and-a-half-year-old child with me. She asked me to go down and check out. It’s so ****. I want to curse. You’re so rude. It sounds like I can’t stop loving you. What’s more, I was even more annoyed because there were no disposable slippers and I had to call to ask for them. The customer service said they were afraid that guests would slip if they wore them. This was a good excuse. There was also a bed, which was not even 1.8 meters tall. I hope everyone will avoid pitfalls If you don’t believe me, please contact me. I have screenshots of my chat with Ctrip to prove it.

I checked in in the middle of the night, but I couldn't find the room assigned to me by the front desk. I called and waited for a long time, but no staff came. In the end, I had to go to the front desk by myself. To my surprise, the staff couldn't find a room with this room number. It’s funny! In order to make money, I also sold the undecorated rooms. I booked two rooms, both of which were in an unfinished state! The smart toilet cannot be used (the remote control has no battery), and the simple wardrobe is not equipped with a clothes hanger. Came here for the five diamond hotel, but left disappointed!

As an old Ctrip customer with a platinum card, I really have no choice but to rate this hotel as "extremely poor". This is the first bad review in so many years. The reasons are: 1. The service is too bad! Too bad! When I encountered a hot water failure in the room, there was no proactive notification, no compensation plan, and no reply. I just rushed downstairs to the front desk to get angry. 2. It is far away from the main urban area of ​​Fuzhou City. Unless you only work in the university town, I highly recommend it. 3. There are many tour bus guests in the hotel, making it noisy. 4. The breakfast variety is very simple, and it is not replenished in time, so it is all about grabbing! 5. Never believe the smart voice butler who dialed the phone number in the hotel room. It is just a liar and a decoration. I called the housekeeping center to ask for a few hangers, and the smart voice replied that I would deliver them right away. Nothing happened again. A few hours later, I called and was answered manually before it was delivered.

It's hard to comment. It's a somewhat fragmented hotel. The overall feeling is that it can be done well and manageable but can't keep up and doesn't pay attention at all. The decoration is relatively new and looks good, but 1⃣️the bedding is not good, the curtains are not light-transmitting, the water pressure of the shower head is not enough, and it is hot and cold. The key point is that the air conditioner is very cold all night, which directly gives people in the north a cold. Turn on the maximum wind noise Still big. 2⃣️The room has a layer of dust and decoration smell, and the sheets are not fully tucked in, which looks unprofessional. 3⃣️The front desk can’t say anything bad. I guess they tried their best, but they are really unprofessional. The training and management should be average, from reception to recording license plates when leaving the store. 4⃣️The reception capacity of the hotel is not good. I was shocked at breakfast time. There were indeed many people and everything was very chaotic. It was said to be worth 68 yuan, so I didn’t eat it for 6 yuan and 8 yuan. Fuzhou is also considered a prosperous city in southern Fujian. Meiyuan advertises itself as a decades-old hotel, isn't it a benchmark in Fuzhou's hotel industry? I was quite disappointed and left directly after playing for a day. But if it costs 200 yuan a night, it can be forgiven, but for 200 yuan a night, there are more professionally managed express brands to choose from, and they also have points membership and so on. Therefore, I sincerely hope that Meiyuan will be well managed.

I've stayed there several times and it's okay. I also found something indescribable on the bedside. . My mood is greatly reduced, and my hygiene needs to be improved.

Hygiene is very poor. The toilet was not flushed when entering the room. There were marks on the toilet seat. It was simply too bad.

The reception service at the front desk was the worst in my travel life. I asked the manager to come out and coordinate and waited all night. The receptionist ignored me and didn't show up.