The shuttle drivers were very nice and the person working the front desk when we arrived was very nice. The older guy working the front desk in the morning needs more training. There was an older couple hoping to get some food in the morning (before the dining room was open, but the staff was in the kitchen, getting things ready). She asked if she could get a bagel and the person at the front desk told her she had to sign up the night before for a "grab and go". She said she understood, but her husband was diabetic and his sugar was low. She just wanted a bagel. Her told her there was nothing he could do about that. She finally went back into the kitchen and asked the servers for a bagel and they, of course, gave her one. The man working at the front desk should've been more accommodating. Other than that, the beds were comfortable and the hotel was quiet.