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Rosas & Xocolate Boutique Hotel and Spa Merida, a Member of Design Hotels
4.2/557 Reviews

Rosas & Xocolate Boutique Hotel and Spa Merida, a Member of Design Hotels

Merida|0.14km from Anthropology and History Museum
El lugar se ve lindísimo por internet. Así que reservamos nuestra cena de año nuevo con más de trés semanas de anticipación y llegamos muy emocionados por celebrar el año nuevo en R&X. Decepción absoluta!! Para comenzár, me preguntaron por alergias y les comuniqué por email (semanas antes!) mi alergia al aguacate. El primer platillo que me trajeron tenia aguacate. Les acordé de mi alergia y el mesero regresó con el mismo plato diciendome que no se podía hacer nada porque ya venía mesclado el aguacate en el platillo. ”Pero si tengo alergia y se los comenté hace trés semanas.” No pues, no sé... fue su actitud... y esa actitud continuo toda la noche. La cena de cinco tiempos nos llego completamente dispareja y con muy mala actitud. Pagamos muy bien y esperabamos a cambio lo prometido: una experiencia genial. Y NO fue lo que recibimos en ningun momento. No gasten su dinero aquí. Sólo tienen la fama... pero la realidad es una decepción y un robo por lo que recibes, la verdád. Muy mala administración... porque todo esto proviene de gerencia y refleja en el servicio de meseros. Un robo y nos dejaron con una MUY mala memoria de Año Nuevo. This place looks great on the internet. But, stay away. Spend your money elsewhere. We had a horrible experience for New Year's. A complete let down. I made reservations 3 weeks ahead and they still could not get it right: the service and attitude were horrible. One example of how the night went: They asked weeks before for any allergies. I let them know about my avocado allergy. What do I get for my first course of this5 course meal? Avocado. I explained to the waiter about my allergy. He came back with the same plate saying there was nothing they could do because the avocado was mixed in to the dish. ”But, I have an allergy, and I let you all know about this 3 weeks ago.” He shrugged, and that was basically his attitude the entire night. None of the courses came out at the same time. Mine (the vegan menu) continually came out much later than everyone else. He never offered us water or checked on us... I have never written a negative review, but I need to do so in this case because we felt robbed by this place: both financially and robbed of having a good New Year's experience. The bad management is obvious and in trickles down to the service at the table. Like another reviewer said: spend your money elsewhere! This place has beautiful pictures and the fame of enveloping you in a luxurious experience, which it may have had a while ago. But, it's not true now. Don't buy they hype: it's false.

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Reviews for Merida Hotels

Searching for hotels near Anthropology and History Museum? Compare room rates and reviews to find your ideal stay.
Casa Lecanda Boutique Hotel
4.8/561 Reviews
A great boutique hotel, location, decoration, and especially hotel service exceeded expectations, recommended.
Hotel El Español Paseo de Montejo
4/5108 Reviews
The hotel is conveniently located in the city centre. The facilities are perfect, the catering service is also very good, and the other services of the hotel are also very good. The hotel has complete supplies and is easy to use. The overall sanitary conditions of the hotel are very good. I am quite satisfied with this. I still wanted to live for two more days, but the room was booked by someone else. I couldn’t continue to live and I had to change to another hotel.
Hotel Plaza by Kavia
4.2/5102 Reviews
Very good, I recommend it very much, great service and friendliness
Small Luxury Hotels of the World - Diez Diez Collection
4.5/578 Reviews
It's amazing, his is definitely the only hotel I will come back every year for our anniversary for sure, the staff it's amazing, they make you feel at home, Nadia, with a the first warm smile you will see, Moisés and armando at the restaurant, Guillermo taking care of the customers at night, the attention to details that all of them have, and each of them make you feel so special and welcome, Mr. Irwink an amazing person, standing obation! He took the time to explain what the dish has and the ingredients from the Yucatecan cuisine, his customer service goes beyond any expectation, all of them exceed the expectations no matter how high they are, and the room it's so luxurious on a very modern way, the food it's incredible, overall an amazing experience, I will definitely come back every year!!
Hotel Palacio Maya
4.3/5102 Reviews
Hotel is located very near to the center, offers free parking and the staff is very nice. For the price you should be satisfied. However, for the 4 stars claimed, there are few areas of improvement. The isolation is bad, you can hear all other guests. The drains are kind of clogged so water keeps gathering in the bathroom. The bed, although it‘s advertised as a double bed, can hardly accommodate two persons, even if they are hugging. There were also some bugs in the room, not cockroaches but still, so there is a need of some measure there. All in all, a good place if you want good value for money and be central in Merida.
Hotel Holly
4/527 Reviews
This place was great! Clean and comfortable. Everything we needed. The pool was nice and we were within walking distance of restaurants and some beautiful historic buildings. Parking was provided which was really great and the staff were wonderful! We had a bit of a medical emergency and the night attendant was kind enough to help us get the care we needed. Really above and beyond! Muchas gracias!!!!!!!

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More about Merida

Planning a trip to Merida? Book your hotel on Trip.com for an amazing travel experience. You can stay 3-5 days at hotels in Merida without running out of things to do. Merida is a city with tons of tourist attractions. You'll never want to leave!

For those traveling for business and tourism, Manuel Crescencio Rejón International Airport is the preferred choice when visiting Merida.

Trip.com offers discounts of up to 20% on 152 boutique hotels in Merida. When looking for hotels in Merida, there are likely good options at a nightly budget of just 80 SGD. There are 20 five-star hotels in Merida at an average price of 209 SGD per night. There are 39 four-star hotels in Merida at an average price of 80 SGD per night. There are 42 three-star hotels in Merida at an average price of 51 SGD per night. There are 7 two-star hotels in Merida at an average price of 41 SGD per night. Merida has many well-known chain hotels which are suitable for both business trips and vacations. Ibis is the most popular brand among tourists. Those who favor Ibis can choose a hotel under its name. El Gran Hotel is one of the most popular hotels in Merida. Many tourists also stay at Mision Merida Panamericana.

There are quite a few famous attractions in downtown Merida, such as Transporte Turistico Ricalde, Posheria Merida. You can choose attractions in Merida that are perfect for a weekend getaway, such as Izamal Colonial Town, Sergio Martinez Recorridos Cenotes Homun y Cuzama, Palacio del Gobernador. You can also visit top-rated attractions like Tapanco Centro Cultural A.C., Casino La Cima, Merida Cathedral.

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