Guest User
August 12, 2024
Called ahead of booking to ask about a lake view room with balcony (images showed this), was told that all lake view rooms have balconies…. Arrived at the property and was “awarded” room 408 which has a very small window and no balcony, contacted staff to seek a remedy…. None available…. The room is about 15m2 (exc the very small bathroom and wc of which it is difficult to close the door once inside) and extremely drab with low level fittings….. the setting is amazing, if the “palace” did not have a pool and mediocre gym then the star rating in my opinion and based on other 5 star properties would at best be a strong 3 star, the problem is they charge high end prices (approx £1000 for 2 nights ro), the breakfast at €35 was as disapointing as our cell (room), 2 poached eggs, 1 roll, small bowl of muesli……. If you are going to annecy and you value location over service and quality of accomadation then the “palace” will tick your boxes, if however you like the extra little touches that high end 5 star properties at this price point should offer then maybe think twice, if nothing else you should ensure that 408 is not your room to avoid having your anniversary weekend ruined…. Well done Palace de Menthon you will for the wrong reasons live long in the memory !! (Ps don’t dare ask to park your vehicle out front next to the Aston martin or Porsches the look of contempt you may receive is not very pleasant