We were transferred to this hotel due to under occupation at the sister hotel Alua Illa. I emailed Aluasoul to express my concerns at the bad reviews I'd seen on trip advisor, in particular about paying for sunbeds and loud music around the pool. They assured me we would not have to pay any extra so went ahead with the holiday. We arrived at 10.50pm just in time for a much needed wine or two. The bar closed at 11 but they let us have what we asked for - 3 glasses of wine. We asked if we could get anything to eat and were told that a table had been set for us with a cold plate in the dining room. It was closed, but they had set us a lovely meal of various salads, cold meats, crusty rolls, fruit etc. I cant tell you how much we welcomed this after a long journey. The following day we went in to the dining room and spoke to Daniel, I think the new assistant manager in the dining room? Told him about the bad reviews and he reassured us that things have changed. I can honestly say that every member of staff we met was so friendly and professional. It was difficult at the end of the holiday to decide who or how to tip. Everyone deserved something, it would have been easy to pay hundreds - from the unseen people that cooked the wonderful food, the smily efficient cleaners, bar staff, people in the spa, reception staff , dining room people, animation team, pool bar people - just all members of staff. Thank you so much for making us feel so welcome. We didnt have to pay for sunbeds, and the ambience around the pool - relaxing (low volume!) music and waves lapping a few feet from your feet - was just so relaxing. We experienced an abundance of kindness. If you want mad Ibiza music this place is not for you.Right on the seafront - sit down and soak in the sounds of the waves. If youre in need of rest and relaxation and looking for perfect customer service then please come here, you wont regret it. Added extra - the most comfortable hotel bed I ever slept on memory foam! And so much fabulous food - wow! Downside? A seagull stole Paulas fried egg when she took her eye off the ball , much to other diners amusement!!! If staff are reading -Thank you so, so much, you were so kind and profesional. Paula and Sue - crazy old ladies!