Premier Inn Manchester Central

I arrived at about 4:30 p.m.after a 5 a.m. start from home. I had had a busy day and was tired. Then Solange (on reception) gave me the lovliest welcome. I felt valued and cared for. So much that I wrote a thank you on their white board in reception. A good welcome makes all the difference. Solange has said that she is on duty for my whole stay (a week) and I couldn't be in better hands. Thank you!

The hotel was probably one of the biggest we stayed in. It was perfectly clean. The room was really clean and pristine. We arrived a little early. The reception team was lovely and accommodating. Vanessa was really Friendly and was informative. She was interested in our visit and asked when we left if our visit with family was nice. The lifts all worked which was important being so high up. Breakfast was fully stocked. Plenty of staff with plenty of plates cutlery. Was enjoyable staying and will be back

I am writing this review as I went to see my daughter at this hotel who was a guest. Upon arrival I queried the parking as before travelling from Sheffield the website had said free parking. I traveled with an 81-year-old who has just had a knee replacement and is awaiting a hip replacement. I was told by Jamie from the Maintenance Department that the parking would be okay and we wouldn’t have to pay. He said it would be free and not to worry on the timescale; to leave our car details at Reception. What a kind & helpful gentleman. If only Alex the Deputy/ Assistant Manager was as friendly & helpful. He certainly had no customer service skills and dismissed my concerns when trying to leave our details for Jamie. He had the personality of a sweaty slipper; no smiles coming from his mouth! Jamie thank you for being compassionate, I had not seen my daughter for 6 months. Although we only stayed for a drink & to leave presents for my granddaughter you made the experience so positive. The room was lovely, near everything including the tram, Man Utd Stadium & with a view of the canal.

Charged twice , near impossible to find help or to make a complaint. Who do I speak to about being wrongly charged , and how do I complain, ? I have no idea. Numbers given don’t work week ( closed) and no reference ax to who I complain to , or how to get a refund. Can someone from premiere in. Respond please

I spent the weekend at the hotel, Dagma served me very nicely, she was smiling, talkative, clean rooms, nice atmosphere, greetings to the people working at Premier Inn Central . The hotel is located in a very nice place, close to the center for shopping, public transport close to everywhere.

The hotel is very convenient for the tram system, e.g., getting to the Lowry. We requested a quiet room and were allocated one at the back of the hotel. We had a good night's sleep. In the morning, the breakfast area was spacious and the food plentiful, but the staff seemed stressed.

Both mornings the hot breakfast was like warm at best. However, in general the staff were excellent and the hotel was clean. The premium rooms are on the second floor and if you are at the front you will hear teams all day especially early in the morning.

First room smelled of sewage, bathroom door rotten, bathroom mouldy. Very friendly and helpful reception team and was moved to an alternative room which was much better but still fairly grubby. Can't fault the staff who were excellent but some of the rooms are no longer fit for purpose.

Me and my fiance stayed here for my birthday last week and it was nothing but amazing service from staff. They asked if we were coming to Manchester for anything specific so I told her it was my birthday and she disappeared into the back and came out with a bottle of wine for the room to celebrate. She was so amazing and very chatty which I like! I couldn't have asked for a better stay.