Guest User
January 31, 2023
The retreat itself is nestled among nature. We stayed in the luxury falls villa. It is well appointed, albeit feels quite dated and needs a refurb. Bed is comfortable. Double shower. Small living area and kitchenette. Small fireplace. Has its own private outdoor spa, which we liked and used every day. The food in the restaurant is good, not excellent. The menu reads great, but we found the execution lacking on some dishes. Extensive wine list. The option to pre-order breakfast and have that delivered to the villa - was appreciated. With regard to the customer service, it was a bit patchy. Good in parts, lacking in others. For example, upon check-in, staff helped us get our luggage to our villa via golf cart - as you cannot park nearby. However, upon check-out, no such offer to take luggage from villa to vehicle. In the restaurant, wait staff seemed inexperienced and lacked attention to detail. We did the degustation, and waited around 45 minutes for the dessert. Totally unacceptable. Aiden, the restaurant manager - deserves special mention - as he was brilliant. We pre-purchased the bed, breakfast and dinner package, yet, had to pay additional for particular items, including kids meal ($25), cheese ($20 supplement) and sparkling water ($10). This was not explained at any stage. Overall, a nice place to stay, but various aspects could be improved. We enjoy staying at Spicers retreats, however, we are unlikely to return to Tamarind.