ibis Melaka

ibis Melaka Reviews

ibis Melaka

249, Jalan Bendahara, Melaka, MalaysiaView Hotel Details
ibis Melaka
ibis Melakaibis Melakaibis Melaka
Check available rooms for your travel dates
编组 10
We Price Match
1 night

ibis Melaka Guest Reviews

4.3/5
Very Good
1351 review
Verified reviews
Location4.4
Amenities4.2
Service4.2
Cleanliness4.3
Filter by:
Sort by:
All Reviews(1351)
Positive reviews(1310)
Reviews with photos/video(440)
Convenient location(148)
Great swimming pool(131)
Perfect for kids(86)
Convenient parking(85)
Close to scenic area(57)
Tasty food(43)
Children's pool available(11)
Clean pool(9)
Negative reviews(41)
Andrew Hoh
Standard Queen Room
Stayed in May 2024
Couples
9 review
3.7/5
Posted on May 21, 2024
Location of hotel is in Little India a short distance to Jonker Walk and the river. A convenient location with on site parking.
Response from Property: Dear Mr Andrew,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Melaka
Guest User
Standard Twin Room
Stayed in Apr 2024
Business travellers
102 review
2.5/5
Posted on Apr 30, 2024
Front office staff not enough a lot of trainee n Supervisor not around I have to wait long time to check in,and breakfast are bad food are limited Porridge are cold , noddle also cold
Response from Property: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Ibis Melaka. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ibis Melaka
Guest User
Standard Twin Room
Stayed in May 2024
Family
3 review
4.5/5
Great
Posted on May 5, 2024
Good location. Love their swimming pool & gym Will definitely return
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Melaka
See Toh Chee Kin
Standard Queen Room
Stayed in Mar 2024
Business travellers
77 review
3.5/5
Posted on Mar 14, 2024
Finally there is a improvement on the cleaninese I don see any foreign insect in the room and is clean
Response from Property: Dear Ms See,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Melaka
Yoke Fong
Standard Twin Room
Stayed in Feb 2024
Couples
7 review
4.7/5
Amazing
Posted on Feb 13, 2024
Nice hotel. We always want to stay here. The wall painting in front of the hotel is marvellous. Breakfast is good. If u need indoor slippers, need to call & request from house keeping. 😀
Response from Property: Dear Ms Yoke,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Melaka
Siew-Ann Tai
Superior Queen Room
Stayed in Feb 2024
Couples
4 review
3.5/5
Posted on Feb 11, 2024
I was given a non smoking room but when I entered, the whole room smelled of smoke. I asked for a change of room. They gave me another one. But this time, the room was alright but the bathroom smelled of smoke heavily. I was too tired to request for another change and decided to stick with it. After 2 rounds of shower, the smell dissipated. However, when I return at night to shower, this time the bathroom floor was complete clogged and water was overflowing during shower. Earlier on, it was alright. The next morning, the shower was fine again. I don’t think I want to stay here again.
Response from Property: Dear Ms Siew Ann Tai,Thank you for taking the time to tell us about your experience at the Ibis Melaka. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ibis Melaka
Keane9
Standard Twin Room
Stayed in Feb 2024
Business travellers
15 review
4.7/5
Amazing
Posted on Mar 10, 2024
The hotel is at little india street. The location of the hotel is very strategic as it is just a few walking distance to Jonker Street. The hotel is good with all the amenities too but the gym room is too small. The pool is nice. The breakfast is okay. I was very lucky to witness the Thaipusam parade.
Response from Property: Dear Mr Keane,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Melaka
Lim
Standard Twin Room
Stayed in Apr 2024
Family
29 review
5.0/5
Outstanding
Posted on Apr 30, 2024
Just stay for 1 night. Quite comfy.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Melaka
See Toh Chee Kin
Standard Twin Room
Stayed in Jan 2024
Business travellers
77 review
2.5/5
Posted on Jan 17, 2024
On 4/1 I complaint about cockroach at my door way I did inform the front desk but they seem like not interested. Today 17/1 I complaint again the cockroaches is at my bed headboard. The front desk said will inform the housekeeping manager.
Response from Property: Dear Mr See Toh Chee Kin,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Ibis Melaka
adamleeros
Standard Twin Room
Stayed in Jan 2024
Business travellers
38 review
5.0/5
Outstanding
Posted on Feb 28, 2024
Hotel room is the way you are talking 😜 on the porch for you no more than the other one 🕜 on the way to work 😄 on the porch and I will send it ☺️ I can do it tomorrow if no one 🕐 on the phone and I have
Response from Property: Dear Mr Adam ,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Melaka
kent
Standard Twin Room
Stayed in Jan 2024
Family
31 review
3.0/5
Posted on Jan 28, 2024
Checking took a long time, location is far away from town, swimming pool was great, but room rate was reasonable.
Response from Property: Dear Mr Kent,We very much appreciate your comments regarding your stay at the Ibis Melaka. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ibis Melaka
Williamgray81
Superior Queen Room
Stayed in Dec 2023
Family
47 review
5.0/5
Outstanding
Posted on Jan 2, 2024
The ibis Melaka is in Little India near all the major attractions of Melaka. Very clean, nice staff, and easy to get around. Highly recommend for a couple of nights.
Response from Property: Dear Mr William,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Melaka
Anonymous User
Family Room
Stayed in Dec 2023
Family
1 review
4.5/5
Great
Posted on Dec 29, 2023
Ibis is a good hotel with friendly customer service. Ample of parking provided, but toiletries is provided upon request.
Response from Property: Dear beloved guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ibis Melaka
Alwaystravelling247
Standard Queen Room
Stayed in Dec 2023
Family
21 review
4.5/5
Great
Posted on Jan 5, 2024
The hotel stay overall was a pretty experience. Located in the heart of little India, a block away from Chinatown, and a couple blocks away from the main Pier area. It’s pretty easy to get around from this hotel has everything is quite walkable. The hotel had staff that were pretty helpful overall. I stayed two nights during Christmas when the hotel was full of patrons, and not a single room was available. The rooms are the typical Ibis kind of rooms but one thing that is good about the Malacca in ibis is that is kept up pretty well. There wasn’t anything that was worn down in the room other than my nonworking TV, which didn’t bother me. Oh, another somewhat of a hiccup that I ran into was the restaurant. According to the menu, the restaurant closes at 10 PM and the sign downstairs indicate 10:30 PM. My wife and I would really hungry and at 9:36 PM, I went downstairs to order an Ibis burger and an apple juice. The waiters at the front desk initially rejected my order, indicating that they’ve already closed the kitchen, but there was no indication of any “last order” time anywhere on their menu, or at their restaurant. Of course, since I was as a bear, I was not up for a kitchen closing early for whatever reason. So, I threaten to contact management indicating that the restaurant doesn’t have a last order time. In response, the waiters contacted the kitchen asking if they are willing to take my order and lo and behold, their chef was going to make the burger and drink. Not sure if this is a Malaysian thing or not, but I thought that was kind of scummy. I didn’t end up contacting management with what happened, but perhaps anybody who is going to order room service at around 930pm might want to use the same tactic as I did. 
Response from Property: Dear Mr Cheung,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Ibis Melaka
Irene
Family Room
Stayed in Dec 2023
Family
8 review
4.0/5
Very Good
Posted on Dec 21, 2023
This is our second trip back. The location is good and has kids amenities. Only downside is they restrict the request for pillows and hotels which seem to be implemented only recently.
Response from Property: Dear Irene,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Melaka