The Apple Residence by Heystay Management Reviews

I recently stayed at The Apple Residence by Heystay Management and had a delightful experience! This unit stands out with its fun amenities, including a pool table and an arcade machine, which were great for relaxing after a day of exploring. The location is superb, with easy walking distance to the beautiful river of Malacca, making it convenient to enjoy the scenic views and local attractions. Highly recommend for anyone looking for a comfortable and entertaining stay in Malacca!

Great place, clean and nice. Well managed.

The location of the apartment is very good. There is a free parking space. There will be no traffic jams when going out. It is not far to go anywhere. The room type is beautiful, just like the photo. The customer service responded quickly and the service is very good👍🏻

Check in/out was easy. We found our parking and unit easily too. I was a little hesitant to transfer the RM200 deposit (heard too many horror Homestay stories). Anyway I got my deposit back on time as promised. Overall we had a comfortable stay. Near to the shops we wanted to go to.

There is hidden cleaning fees where it doesnt show when you booked the room. In short you have to pay for whatever rates here + cleaning fees. i paid for the room rate + cleaning fee. This is the second time I booked with this company HeyStay in this same property, The first time they requested deposit refundable after check out. But my deposit wasnt return, i guessed they forggoten. As for this time, deposit is being asked again + cleaning fees Place was ok. Aircond in the masterbed is not really cold. Place a lil dusty, but overall ok. Its just for 2 person, i think staying in hotels is better, since with this I can stay in pretty decent hotel in melaka.that comes with breakfast. So, if you have a big group is good to stay here. Or else go to hotels.

Overall the apartment was very nice with wonderful views over the city and mountains, but there was one very big issue with the lower level bathroom. At some time the water heater must have leaked and caused the ceiling to collapse. This must have happened some time ago judging by the mold on the surrounding wall/ceiling. Although this didn’t prevent me from trying to use the shower, I did discover however that the hot water supply had been turned off, I assume because of the leaking water heater. I and my wife therefore had to take a shower in the upstairs bathroom where our friends where staying. In my opinion the apartment should not have been rented out in this condition. Other points of note, the bedrooms are somewhat sparsely furnished with no bedside tables or lamps meaning anything that was needed while in bed had to be put on the floor. Also the bathrooms could use some shelves and hooks/hangers to put towels and clothes on. Apart from these issues the apartment was very nice and clean with a lovely view from the high floor that the apartment is located on. If it wasn’t for the bathroom issue I would have no hesitation in rating this apartment as 5 star.